Leasehold Adviser

Job Title: Leasehold Adviser
Location: Stockwell, London
Salary: Up to £38,000 per annum
Job Type: Full Time, Permanent
The Company
SW9 Community Housing is a resident-led social housing charity responsible for delivering housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of Network Homes, a G15 Housing Association. With a turnover of £9.3 million and over £150 million of inward investment from Network Homes in the last decade, we have ambitious plans for the future and seek a visionary to join us.
About the Role
As Leasehold Adviser, you will deliver professional, flexible, and responsive service to SW9 leaseholders on behalf of Sovereign Network Group (SNG), ensuring management in accordance with leases, legislation, regulation, and best practice. You will be customer-focused and empathetic, placing our residents at the heart of our daily operations.
Your role will also ensure that both SW9's and SNG’s best interests are protected in dealings with leaseholders and in the management of leasehold properties and estates.
Key Duties
Leasehold Property Management:
* Act as the first point of contact for leaseholders, providing a customer-focused service responding to inquiries per SW9’s and SNG’s standards.
* Manage and oversee leasehold properties, ensuring compliance with lease terms and relevant regulations.
* Manage a portfolio of properties, ensuring all information provided is accurate and relevant for customers.
* Take ownership of customer queries and complaints, providing prompt solutions
* Manage and monitor repair and maintenance requests from leaseholders, ensuring efficient resolution and client satisfaction.
* Investigate disputes arising from service charges or lease issues and proactively address potential complaints.
* Interpret long leases, head leases, management agreements, and service level agreements, providing advice to internal departments.
* Identify defects in leases and lead on rectification and lease variation as necessary.
* Implement proceedings under Section 146 of the Law of Property Act 1925 when required.
* Handle applications for permissions under the lease, responding within set timescales and raising administration charges where allowed.
* Refer applications for Right to Buy, Preserved Right to Buy, and Right to Acquire in accordance with current legislation and SNG policies.
* Monitor expenditure incurred by SW9 and SNG on service charge accounts, ensuring alignment with estimates.
* Assist leaseholders in understanding their leases, legislation, and regulations, maintaining current knowledge of best practices.
* Collaborate with Sales & Marketing to ensure prospective purchasers receive excellent service throughout the buying process.
* Ensure compliance with all current leasehold legislation.
* Participate fully in SNG’s Leasehold Management Service initiatives, ensuring equitable management for SW9 leaseholders.
* Respond to leaseholder queries and complaints promptly, maintaining a high level of satisfaction.
Leaseholder Participation and Involvement:
* Work with leaseholders to ensure they can influence service delivery and participate in decision-making.
* Attend meetings with leaseholders to build relationships and gather feedback on potential improvements.
* Encourage leaseholder participation through formal channels and informal feedback.
* Collaborate with colleagues to produce clear communications through traditional and digital media.
* Comply with SW9 and SNG’s formal complaints procedure constructively.
* Provide expert advice to leaseholders on agreements, service charges, and related matters.
Other Key Aspects of the Role:
* Service Charges
* Income Collection
* Section 20 Consultation
* Administration
About You
Education:
- Educated to degree level or equivalent.
- Property management qualification (e.g., Property Mark ARLA).
Knowledge and Skills:
- Knowledge of statutory requirements, lease regulations, and industry best practices.
- Experience in leasehold statutory consultation and compliance with health and safety standards.
- Strong analytical skills and attention to detail.
Experience:
- Substantial experience in project management within social housing or related sectors.
- Familiarity with leasehold management practices and budget management.
Benefits
When you work at SW9, you impact residents' lives. In return for your commitment, we offer:
- Competitive salary.
- Defined contribution pension scheme (employer match up to 8%).
- Life assurance cover.
- Generous annual leave entitlement.
- Interest-free loans for various needs.
- Employee assistance program and excellent learning opportunities.
- A modern office and facilities.
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the experience or relevant job titles of; Leasing Agent, Leasing Consultant, Property Manager, Lease Administrator, Real Estate Manager, Mortgage Processor, Leasing Manager, Commercial Property Manager, Real Estate Agent