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Bereavement Services Office

2 months ago

Islington, United Kingdom CV-Library Full time

Bereavement Services Officer

Islington & St Pancras Cemetery

£22/hr

Start date: ASAP

Full Time: Mon - Fri Office Based - 35/hrs a week

PRIMARY JOB FUNCTION

To work as part of a team in the provision of comprehensive support functions to the Cemetery Service, ensuring the provision of continuous administrative processes that deliver a high quality, customer focused burial and cremation service.

DUTIES AND RESPONSIBILITIES

Undertake cemetery, cremation and memorial administration tasks ensuring all work processes and procedures are followed.
Provide a customer reception service and telephone answering service in the main office or other location as directed.
Advise customers on all aspects of cemetery, cremation and memorial enquiries including burial rights, grants, permits, cemetery and crematorium regulations and codes of practice.
Liaise with members of the public and funeral directors in the arrangements for grave selections, memorial appointments and the disposal of cremated remains.

Duties

Meet with families and assist them in selecting a memorial in accordance with their needs.
Assist in selling cemetery and cremation memorials such as vaults, mausoleum and sanctums and follow up any income opportunities that may arise from memorial enquiries
Undertake tasks relating to enforcing memorial regulations policy across all sites, including meeting face to face with families that are affected.
Carry out all administration relating to memorial infringements ensuring records are kept updated, actions documented and areas monitored.
Coordinate with the cemetery operations team in the removal of infringements and the reinstatement of the grounds afterwards.
A bility to drive