Customer Service Executive
2 months ago
Customer Service Executive
Nechells, Birmingham
£25,000 - £30,000 per annum (depending on experience)
Permanent position
A well-established installations and manufacturing company based near Aston, Birmingham are currently looking for a motivated and enthusiastic individual, with the capability and motivations to learn and carry out the role of Customer Service Executive.
Typical duties of the role will involve working in an office environment, receiving incoming customer enquiries for their various industrial / roller shutter door requirements. You will take the enquiry/requirement from the customer, discuss in detail, use their photographs and measurements to produce an estimate / quote and following a formal survey, ultimately win the work.
Key Responsibilities:
* Receiving telephone and email enquiries from prospective or existing customers
* Making phone calls to potential customers to obtain customer requirements
* Preparing accurate and competitive estimates / quotations
* Develop and utilise excellent negotiation and persuasion techniques to secure the business
* Maintain strong relationships with existing customers to achieve repeat business or referrals where possible
* Provide accurate technical advice and support to customers, ensuring their needs are met effectively
* Collaborate with the production and engineering teams to ensure feasibility and timely delivery of solutions
Previous experience required:
* Any previous customer service, ideally from in the manufacturing or construction sector will be beneficial
* Experience of working in the industrial door or construction sector in a customer service or commercial role would be most beneficial but again not essential
* Ability to build and maintain lasting customer relationships is essential
* The desire to learn how to prepare accurate quotations using measurements, photographs and customer specifications effectively
* Excellent communication, negotiation, and interpersonal skills
* Be self-motivated with a proactive approach to sales and customer service
* Ability to work independently and as part of a team
Benefits include:
* Casual dress
* Company pension
* Supportive and friendly team
* Product / industrial knowledge provided
* On-site parking
* Local shops for lunch or snacks etc.
Schedule:
Working a traditional 8 hour shift
Working days - some flexibility with hours to suit
Working Monday to Friday with early finish on Fridays
If you are enthusiastic and capable and are looking for the opportunity to create a career path for yourself with a well-established and respected company, then please apply with your up to date CV
-
Customer Service Advisor
2 months ago
Nechells, United Kingdom CV-Library Full timeDo you have experience within a call centre environment, with a passion for helping people with the ability to make people feel listened to and valued? Are you looking for an opportunity where you can really make a difference and take ownership of a problem and see it through to the end? If you are a confident, compassionate and positive person who always...
-
Service Advisor
2 months ago
Nechells, United Kingdom CV-Library Full timeService Advisor Basic Salary - Up to £28,000 OTE - Up to £34,000 Location - Birmingham Benefits ·Enhanced holidays that increase with service ·Eligibility to join one of our car schemes ·Critical illness cover after 2 years and Life Assurance ·Enhanced paid maternity, paternity and adoption leave...
-
Service Advisor
2 months ago
Nechells, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - Up to £28,000 OTE - Up to £34,000 Location - Birmingham Benefits·Enhanced holidays that increase with service ·Eligibility to join one of our car schemes ·Critical illness cover after 2 years and Life Assurance ·Enhanced paid maternity, paternity and adoption leave ·For some roles a company car and additional earning...
-
Contact Centre Advisor
2 weeks ago
Nechells, United Kingdom CV-Library Full timeRole OverviewWhat you will be doing... The point of contact for Key Clients regarding general service-related issues and ensuring that all business metrics are met Responsible for ensuring designated Client Accounts as directed by Customer Experience Manager Liaising between departments to support customers as point of contact for designated...
-
Contact Centre Advisor
5 days ago
Nechells, United Kingdom Securitas Technology Full timeRole OverviewWhat you will be doing...The point of contact for Key Clients regarding general service-related issues and ensuring that all business metrics are metResponsible for ensuring designated Client Accounts as directed by Customer Experience ManagerLiaising between departments to support customers as point of contact for designated Clients.Oversee all...
-
Commercial Assistant
2 months ago
Nechells, United Kingdom CV-Library Full timeAre you an experienced administrator? Have you previously worked in a call centre or tele-sales environment? If so, our client, a metals’ manufacturer, is recruiting for a Commercial Assistant for their site in Birmingham. Reporting to the EU Sales Manager, the role will involve providing administrative and customer service support including managing...
-
Casual Lead Worker
5 months ago
Nechells, United Kingdom Trident Reach Full time**REF/ 55768** **Casual Lead Worker (Support Worker) x3** **Trident House, Birmingham, B1** **£11.25 per hour** **0 hours per week** **About the role** To provide early and targeted support to aid the recovery and resilience of single adults or childless couples with multiple vulnerabilities, working flexibly across the city supporting people in their...
-
Warehouse Supervisor
6 months ago
Nechells, United Kingdom Mainstay Recruitment Solutions LTD Full time**Role**: Warehouse Supervisor **Location**: Nechells, Birmingham **Contract**: 40 hours per week, 5 days out of 7 **Salary**: £27,150 Per Annum Mainstay Recruitment are currently working alongside a well-established and expanding food retailer based in the Nechells area who are seeking an experienced Warehouse Supervisor to join the team in several...
-
Administrator
6 months ago
Nechells, United Kingdom Hireonline Full time**Administrator - Central Birmingham** Are you a reliable, highly motivated, and enthusiastic individual who enjoys interacting with customers? Do you possess excellent sales and administration skills? Look no further, as we have the PERFECT role for you! - Salary: £24,000 - Location: Birmingham City Centre - Hours: Monday to Thursday 8.30am-5pm Friday...
-
Digital Skills Tutor
5 months ago
Nechells, United Kingdom Serco Plc Full timeHome Based Permanent, Full Time Competitive Salary + Benefits Serco Skills provides vocational training to external customers and learners, funded either through the Adult Education (AEB) Budget, Skills Bootcamps, the apprenticeship levy or commercially. The Digital Skills Tutor is responsible for the delivery of digital skills programmes, delivered by...
-
Commercial Account Manager
2 months ago
Nechells, United Kingdom CV-Library Full timeCommercial Account Manager (PSDM) Location: Birmingham, Milton Keynes, Cambridge. c.£55K DOE + £8.3K car allowance (bonus/commission/private healthcare) About Us Securitas are at the forefront of transforming the security industry, placing our clients at the heart of everything we do. By offering innovative solutions, expert services, and...
-
Casual Lead Worker
5 months ago
Nechells, United Kingdom Trident Reach Full time**REF/ 55696** **Casual Lead Worker (Support Worker)** **Trident House, Birmingham, B1** **£11.25 per hour** **0 hour contract** **About the role** To provide early and targeted support to aid the recovery and resilience of people with multiple vulnerabilities, working across a portfolio of longer-term accommodation-based services intended to...
-
Parcel Delivery Driver
1 month ago
Nechells, United Kingdom CV-Library Full timeParcelforce are looking for experienced Parcel Delivery Drivers on a temporary ongoing basis to distribute parcels in the Birmingham area. You will be based at the delivery site in Central Birmingham. Role details: - Monday to Friday only - £14.04 per hour - Your choice of weekly or monthly pay This is your opportunity to have a real impact, in the...
-
Parcel Delivery Driver
3 weeks ago
Nechells, United Kingdom Pertemps Birmingham Industrial Full timeParcelforce are looking for experienced Parcel Delivery Drivers on a temporary ongoing basis to distribute parcels in the Birmingham area. You will be based at the delivery site in Central Birmingham.Role details:- Monday to Friday only- £14.04 per hour- Your choice of weekly or monthly payThis is your opportunity to have a real impact, in the heart of your...
-
Cantonese Speaking Community Care Worker
6 months ago
Nechells, United Kingdom Trident Reach Full time**Reference 53930** **Cantonese speaking Community Care Worker** **Chinese Domiciliary Care, Birmingham** **£14235.00 per annum** **25 hours per week** **About the role** We’re looking for people to provide care services across Birmingham for our lovely customers. As a community care worker you will undertake or supervise the personal care of...
-
Quantity Surveyor Housing
2 months ago
Nechells, United Kingdom CV-Library Full timeMy client has a great opportunity for a Quantity Surveyor to join its established Capital (planned and refurbishment based contracts works) business (inc Kitchen, Bathroom , Fire Risk ) based in Birmingham . Typically though you will be out at customers and prospective customers a proportion of the week . Jobs are tendering / estimating so can be typically...
-
Operations & Commercial Manager
2 days ago
Nechells, United Kingdom CV-Library Full timeWe have a great opportunity for an Operations & Commercial Manager to join our clients business. They have been an established and leading property services company ( housing) for over 75 years, based across England and Wales, in over 18 locations and 32 Business Units, so very well established and successful. * They have a long-term partnership for this...
-
Senior Quantity Surveyor
4 weeks ago
Nechells, United Kingdom Emponics Full timeJob Title: Senior Quantity Surveyor - BirminghamWe are seeking a highly skilled Senior Quantity Surveyor to join our team in Birmingham. As a Senior Quantity Surveyor, you will be responsible for managing the financial and technical aspects of our contracts, including procurement, invoicing, payments, cash flow, and cost control. You will work closely with...
-
Trainee Coach Driver
2 months ago
Nechells, United Kingdom CV-Library Full timeWe have fantastic full-time opportunities in the West Midlands for individuals interested in becoming a fully qualified Coach Driver. As a Coach Driver with National Express you'll be driving on the National Express network or you will be providing transport services for day trips, International and national tours and...
-
Kitchen Crew
6 months ago
Nechells, United Kingdom BrewDog Full time**About Us**: **PROFIT SHARE | TAXI HOME CONTRIBUTION | STAFF DISCOUNT | CUSTOMER SERVICE INCENTIVE SCHEME | 4-WEEK SABBATICAL EVERY 5 YEARS | CONTRACTED HOURS** We love great craft beer. We want everyone to be as passionate about it as we are - and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience...