Credit Controller
4 weeks ago
Credit Controller
Our Client is a small but growing team based in Windsor with a fast-paced workplace culture, offering a wealth of opportunities for you to build on your career as they undergo a period of growth.
Day to Day:
Oversee all open loans, ensuring missed repayments are promptly recovered within the established collections process.
Maintain updated statuses for all loans based on the repayment schedule and history.
Be responsible for recording all chase notes, ensuring that all communication is clear and logged accurately per conversation.
Accountable for accounts in arrears, ensuring sufficient follow-up and prioritization based on urgency.
Adhere to daily processes meticulously, including monitoring incoming repayments and managing payment reminders and follow-ups.
Determine appropriate times to request customers’ bank statements.
Collaborate with the Customer Retention Team to identify customers who may require a payment plan.
Take ownership of payment processing, ensuring a thorough understanding of different payment methods and accurate logging of each payment.
Understand when to apply charges to a loan, such as loan extensions or legal actions.
Be well-informed about each client's situation before initiating a call.
Prepare for challenging conversations, having a clear objective before calling.
Treat each customer with respect and maintain complete professionalism at all times.
Work with the Customer Retention Team to identify customers eligible for further funding.
Strive to achieve weekly and monthly targets, making them a priority.
Manage all files on the server, ensuring each document is correctly named and organized consistently, and move files to the appropriate folders.
Oversee the monitoring tool ‘Creditsafe,’ ensuring all customers and their businesses are registered and monitored on the platform.
Required Qualifications
Excellent communication skills
Proficiency in CRM systems and data analysis tools
Excellent organisational skills and meticulous attention to detail
Excellent spoken and written communication skills
Fluent in English
1 + years’ worth of experience in credit control or a similar role
They are based 1-minute walk from Windsor & Eton Riverside train station.
Our office hours are Monday to Friday 9am to 5:30pm
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