Helpdesk Coordinator

We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Helpdesk Co-ordinator to provide comprehensive administrative support.

Working 37.5 hours per week, Monday - Friday, the firm offers a competitive salary and it's negotiable depending on experience, plus discretionary bonus, training, on-site parking, pension and 20 days annual leave (increasing with service) + bank holidays.

To be successful, you will have exceptional prioritisation, planning and communication skills and can deal with a wide range of people from Managing Directors to contractors.

Main duties of the role include:

* To provide support on the reactive maintenance help desk for clients/contractors.

* To input job requests/works orders via the Qube/Planet software system and completing all requisite fields.

* To respond to telephone calls from a dedicated direct maintenance telephone line.

* Chasing contractors for updates and completion on all works carried out.

* To arrange for quotations on any costed works.

* To operate within a team and promote amicable working relationships.

* To report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.

* Processing contractor invoices.

* To carry out other duties for the company as reasonably required from time to time.

* Preparing reports for key clients.

Essential:

* Good administration skills

* Good telephone manner

* A good understanding of Microsoft Office software packages and general IT knowledge.

* Great communication and customer service skills.

* Strong organisation skills.

Nice to have:

* Previously worked in a similar helpdesk or scheduling role.

* Previous experience within a property management environment or FM administration role.

If you are an experienced Helpdesk Co-ordinator or Administrator with good telephone skills, please apply, we’d like to hear from you