Clubhouse Manager

Clubhouse Manager

Our client's business in based in a countryside setting in stunning grounds offering First Class shooting instruction. We are looking for a Clubhouse Manager to compliment the experience of all guests and members.

Location: Southam

Hours:

Week 1: Monday to Friday, 8:30 AM – 6:00 PM

Week 2: Tuesday to Saturday, 8:30 AM – 6:00 PM

Main Purpose of the Role

To ensure the efficient and smooth daily operation of the Clubhouse, fostering a warm and welcoming atmosphere for all guests and members.

Key Responsibilities

* Customer Service & Front Desk Management

* Maintain high standards of customer service through effective front desk management.

* Ensure accuracy and attention to detail in managing bookings, including lessons and corporate events, ensuring all tasks and inquiries are handled promptly and professionally.

* Manage and maintain the Clubhouse calendar.

* Oversee all aspects of cellar operations, including inventory control, stock rotation, and supplier coordination, ensuring optimal beverage availability.

* Manage and reconcile store credits daily.

* Act as a key holder for the Clubhouse when necessary.

Event Planning & Execution

* Plan and manage shooting events for up to 20 participants, as well as non-shooting events.

* Support the Events and Sponsorship Team with event sales and management.

* Ensure appropriate food, beverage, and staffing support for events.

* Team Management & Collaboration

* Oversee the Clubhouse Chef, ensuring a well-curated menu and high-standard event catering.

* Collaborate with the Accounts Department to manage transactions and conduct monthly stock takes.

* Manage store credits and promotions effectively.

* Membership & Sales

* Develop and manage Membership, responding to inquiries and overseeing renewals.

* Drive sales of shooting lessons and courses, with the ability to upsell.

Line Management of: Clubhouse Chef, Clubhouse Assistants

Health & Safety

* Ensure that health and safety protocols are followed at all times.

Other Duties

* Perform any other duties as required.

Skills & Attributes

Essential:

* Strong customer service skills and a customer-centric approach.

* Experience in managing a team.

* Strong organisational skills.

* Collaborative team player with a positive attitude.

* Exceptional communication skills.

* Flexible approach to work.

* Level 2 Food Hygiene certification.

* Competency in Microsoft Office.

Desirable:

An interest in shooting sports and familiarity with countryside activities.

This job description outlines the duties and expectations for the role of Clubhouse Manager. The successful candidate will possess a blend of management, customer service, and operational skills, with a commitment to delivering an exceptional experience to all guests and members