Customer Care Advisor

2 weeks ago

Somercotes, United Kingdom CV-Library Full time

Ref 10770

Customer Care Advisor

Somercotes, Derbyshire

Starting salary: £25.900 pa perks box, childcare vouchers, death in service, bonus and long services awards

Hours of work: Monday to Friday, 8:30am till 4:30pm, 9:00am till 5:00pm and 9:30am till 5:30pm on a rota basis.

Our client, a successful locally based company are looking to recruit new team members for their Customer Service department. The company offers excellent working conditions and the benefits you would expect from a large organisation, including an on-site staff restaurant

What you need:

* Good IT skills - Have a good understanding of Microsoft Office packages - including Outlook

* Confident and polite telephone manner

* Previous experience of dealing with high volume of call is essential this will have been gained in an office environment

* Excellent communicational skills (Written and verbal)

* High attention to detail

* Willingness to learn

Daily duties:

* Professionally dealing with customer service enquiries both over the phone and via email

* Process customer orders and manage amendments in line with SOP

* Manage urgent order requests and prioritise accordingly

* Liaise with other departments regarding special order requests / pricing queries etc

* Prioritise workload

* Process export orders

This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.

Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.

If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion

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