Team Leader

3 weeks ago

Luton, United Kingdom CV-Library Full time

Position Summary

The Team Leader is responsible for ensuring the delivery of quality services and maintaining customer satisfaction through the leadership, training, and motivation of team members. They provide on-site leadership, supporting a positive and productive working environment, and ensure compliance with all company and customer guidelines.

Reports to: Site Manager

Key Responsibilities

Client relationship & Business development:

o Build and maintain positive relationships with customers and on-site personnel.

o Provide regular updates and ensure daily communication with stakeholders at the site level to address any concerns or operational challenges.

Operations:

o Train inspectors and ensure their adherence to processes, including conducting audits to validate compliance.

o Communicate changes in project requirements and work instructions to the team, ensuring seamless execution of tasks.

o Document and report non-conformances to the Site Manager and proactively suggest solutions.

o Make independent decisions to address subjective or unforeseen scenarios based on project needs.

o Troubleshoot process flow issues, spikes, or changes in criteria in collaboration with the Site Manager.

o Manage material movements using inventory management tools, such as scanners, when necessary.

o Act as an inspector when required, ensuring quality standards are met.

o Enforce compliance with local Health & Safety legislation and company-specific policies.

Team Leadership & Organization:

o Lead and facilitate communication within and between workgroups, ensuring information flows effectively across teams.

o Promote and uphold a 5S/6S working environment to maintain organization and operational efficiency.

Technical Oversight:

o Collect, maintain, and review company data and reports related to site activities.

o Ensure accurate and timely input of data into internal systems, such as Etraq, to track operational progress and performance.

o Utilize company web portals to record audits and documentation, ensuring data is accurate and up to date.

Experience:

o 1+ year of experience in a quality-related position is preferred.

o Proven leadership ability, with experience managing or guiding teams

Hard Skills:

o Proficient in Microsoft Office, particularly Excel and Outlook.

o Familiarity with gauges, measuring devices, and basic quality control processes.

o Ability to manage material flow and use inventory management tools.

o Strong written and verbal communication skills in English, with the ability to effectively communicate with customers, team members, and management.

o Adaptable and capable of performing in a fast-paced,challenging environment with shifting priorities

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