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Employment Advisor
2 months ago
Work as part of a team to co-ordinate and deliver advice, guidance and training interventions that meet the needs of unemployed individuals; operate referral and liaison procedures with other agencies as required (i.e. JCP, local referral partners, colleges, employers, training providers and recruitment agencies) to support peoples’ achievement of skills (including certification) and progression to employment, training and education.
Establish and deliver both one to one and group activities as part of customer interventions including initial assessments, inductions, job search sessions, failed to attend sessions with customers.
Deliver one to one intervention at induction and assessment and subsequent follow up appointments by one to one or group sessions ensuring at all times:
Identify individual learning needs;
* Abide by and ensure high level of data security
* Identify and break down the barriers
* Carry out better off calculations for every customer
* Create/ensure each customer has an up to date CV
* Refer to internal and external agencies to progress the customer
* Plan training and other interventions for each customer;
* Develop regular interaction with the customers both face to face, telephone, email and text;
* Enable customers to access computers to support with job search;
* Record discussions and training sessions and any activity
* Provide individual support for the customer
* Deliver further interventions with customer as required, assisting customers to decide on options for meeting their needs and provide support for customers in planning
* Prepare and develop resources to support learning
* Facilitate learning in groups that improves employability;
* Evaluate training and development sessions;
* Report any concerns relating to safeguarding of individuals
* Participate in other activities that support the work of the team.
DIMENSIONS
Unemployed individuals, Job Centre Plus – advisers and managers
Local Authorities –, Employers.
Specialist Providers. Contractors
Probation Service, Colleges & Training Providers
Other Welfare to work providers
There are no line management or budget responsibilities associated directly with this role.
KNOWLEDGE, SKILLS AND EXPERIENCE
Essential Skills:
Must have previous experience working within sales, customer service, welfare to work industry
Key Skills:
The ability to work under pressure in a high-performance environment
The ability to work effectively as part of a team
Well-developed IT skills, including MI systems, spreadsheets and diary management, email, data security.
Flexible approach to work including willingness to travel, with occasional unsociable hours
Self-motivation and self confidence
Negotiation, ability to challenge
Ability to work to Key performance indicators and challenging targets
Administration, strong accuracy, numeracy and literacy, strong integrity
Ability to network and promote the organisation
Time management and strong organisation skills
Problem solving
Experience:
Working to targets
Knowledge:
Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries
Good knowledge of welfare to work and the customer base
Good knowledge of training, education and employment opportunities
Good knowledge of guidance and national standards
Personal Style:
Warm, pleasant demeanour
Good rapport building skills
Good negotiator
Professional and articulate
Flexible and adaptable
