Helpdesk Operative

Role: Helpdesk Operative
Salary: TBC at interview
Contract Type: Full time
Shift Pattern's:
4 on 4 off shift pattern 06.00am to 18.00pm
Location: Kidderminsters, DY10 1JL
Phosters (FM) Ltd are fast-paced dynamic facilities maintenance company who operates nationwide, providing nearly 30,000 service visits to properties and sites across the United Kingdom. We provide a comprehensive facilities maintenance service to meet the diverse needs of our clients, through our dedicated team of professionals.
We are a company who values professionalism and fosters a culture of opportunity for growth and development. The people we employ define who we are, and we recognise that no individual is the same that’s why we are keen to continue to invest and upskill our workforce.
What you'll be doing:
* Answering helpdesk calls within a maximum of 3 rings
* Raising jobs recieved via email, phone call or client system
* schedule works for engineers with your area
* Ensure Tabs our in house system is up to date at all times including latest information.
* Chase subcontractors for ETA's and updates
* Raise purchase orders upon request
* Work with Managers & Clients within your area
* Follow escalation process ensuring jobs are completed with SLA
Your benefits at Phosters Ltd:
* Fully supported training for the role
* Contributory pension scheme
* 20-day holiday allowance plus bank holidays
* Access to bespoke savings platform
* Acess to company-wide wellbeing support
Essential:
* A basic level of computer skill would be essential. Just an understanding & proficiency with basic windows programs & emails.
* Experience in a similar role would be an advantage but not essential
At Phosters Ltd, we're proud of our vibrant, inclusive and collaborative workplace environment, where we believe happy & fulfilled people make intelligent decisions that make brilliant businesses.
If this is something that interests you, please apply within