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Customer Service Advisor

1 month ago

Earlsfield, United Kingdom CV-Library Full time

Are you an experienced customer service professional looking for your next challenge?  We are seeking a dedicated and personable individual to join our team. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering outstanding customer experiences, we want to hear from you. Join us in our mission to provide top-tier support and build strong customer relationships. Take the next step in your career and apply today

Who are we? 

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.  Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years. 

What can you bring to Banham?

As an experienced administrator, you will spearhead initiatives aimed at elevating quality standards, optimising efficiency, refining strategic approaches, and enhancing overall performance across the organisation. In addition to these responsibilities, you will also have:

· IT literate with good knowledge of Microsoft Excel Word and Outlook.

· Experience delivering fantastic customer service within an operational environment.

· Good geographical knowledge of the Southeast, Inner and Greater London.

· Ability to understand develop and apply coaching methods within the role.

· Good diary management skills

· Be proactive and flexible

· Can prioritise and plan work under pressure to meet deadlines

Main duties & key responsibilities:

· Respond to emails, phone calls, queries and post from customers, engineers, and colleagues

· Book customers appointments  

· Check and order items for the engineering team as necessary 

· General administration duties 

· Departmental reports  

· Diary management for engineers 

· Verify customer and account data by reviewing, correcting, updating data from both systems when account information is incomplete, inaccurate or missing.

· In line with the Company Handbook, maintaining operations by following company policies and procedures; reporting needed changes to your nominated manager or the appropriate department. 

· Maintain customer confidence and protecting operations by keeping information confidential. 

· Index and file of office records 

· Maintain good customer relations 

· Assist customers with order queries  

· Process trade orders through the system 

· Liaise with other departments to fulfil customer queries and to book installation dates. 

· Assist with queries and be able to liaise with other departments when necessary. 

· Provide overflow support to other departments by picking up calls and providing administrative assistance.  

What will you get in return?

You will be entitled to a highly competitive salary and a great range of benefits including:

An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)

Hybrid working for non-field associated roles (typically 3 days working from the office, 2 days working from home*)

Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries

Subsidised Private Medical Cover after 12 months of service

Auto-enrolment into our pension scheme

Annual season ticket loan & Banham interest-free loan

Cycle to work & Tech scheme

Training and development opportunities (including day releases for studies)

Company equipment tailored to your role (laptop, mobile, additional screens, company van)

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards and moments of magic prizes

Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)

Sick Pay that increases with length of service 

Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.

Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.

We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.

*Hybrid working may vary according to Job role and location