Application Support Engineer

6 days ago

London, United Kingdom CV-Library Full time

Application Support Engineer

London - x3 days a week in office

Up to £45,000

Are you an Application Support Engineer looking for the next step in your career? Do you want to work for a forward-thinking FX scale up that are leaders in foreign exchange and international payments? Are you looking for a role in a fast-paced environment that offers clear paths of progression?

If yes to the above, this could be a great role for you.

My client, an FX scale up based in London, are looking for an Application Support Engineer to support the business through an exciting growth period. You'll have the opportunity to work on a bespoke inhouse system, providing support to an integral part of the business. There are plenty of opportunities to learn and grow as the business develops, you'll collaborate with cross functional teams in an agile environment & you'll be exposed to various aspects of the business.

About you:

* Bachelor’s degree in Computer Science, Information Technology, or a related field.

* Familiarity with IT service management (ITSM) frameworks.

* Competency in application monitoring tools such as Azure log analytics and App Insights.

* Proven background in SQL and Dynamics CRM.

* ITIL certification or other relevant certifications are desirable.

The Application Support Engineer will:

* Manage day-to-day tickets for incidents in a timely manner whilst adhering to customer service principles. Prioritise incidents in terms of criticality and address in the correct manner.

* Assess application performance and promptly address potential issues through system upgrades to ensure a high level of performance and security.

* Support the integration of new applications into the existing environment.

* Ensure that new integrations and deployments are well-documented and communicated to relevant stakeholders.

* Create and maintain comprehensive documentation for application support processes and procedures.

If this sounds like the role for you, hit APPLY & a consultant will be in touch

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