Customer Service Adviser- Member Care
2 months ago
About The Role
Team- Customer Service Division, Member Care
Working Pattern- We offer 40 hour week contracts between, Monday to Friday 8am- 7pm (shift patterns) 1 in 4 Saturdays (9am- 1pm) . A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3 days a week at home.
We are flexible with a variance of hours available so just ask when we talk to you.
Salary / Bonus- We offer a starting salary of £25,960. We also have a performance-based bonus where you can realistically earn up to an additional £300 a month
Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year
What will you do as a Customer Service Advisor in Member Care?
We celebrate our people and encourage everyone to be themselves. We are looking for positive and self-motivated people to deliver a world class service to our members. You’ll be taking inbound calls from customers going through an emotional time in their lives.
The ideal candidate will live and breathe our Customer Charter. They will need to show empathy and be resilient when supporting our members through their health concerns. They will take ownership of queries and be proactive when looking for solutions. They will bring the best version of themselves to work every day and they’ll have the drive to work hard even on the toughest days.
Through our 12-week induction programme you will be learning our product, the Vitality values and how to service our members through our Customer Charter. You will do this all in a supportive environment to encourage you to thrive.
The member will be claiming on their insurance and looking for the best possible advice, provided from you. We hold their hand from when they first call us to talk about their illness all the way though to a diagnosis and treatment plan.
Predominantly supporting our members via the telephone with their health concerns, treatment requests and billing queries
At times there will be emotionally challenging conversations which require empathy, patience and understanding
You’ll also need to have good computer literacy skills and strong written communication skills as you will be using multi systems and channels to support our members
Ability to personalise conversations, build rapport and support vulnerable members through their preferred communication method
Ability to take ownership of resolving escalations and complaints when member’s expectations haven’t been met
We move quickly to improve our member’s experience with Vitality, so embracing change and learning new skills is fundamental
There will be performance based KPIs to achieve which determine bonus earnings
If you think this, is you and you’re passionate about delivering exceptional service, you’re switched on, ready for a challenge and willing to work hard, we’d love to hear from you.
What do you need to thrive?
A passion for customer service
A natural carer with the ability to actively listen and question around our customers’ needs, finding solutions for our customers in a timely manner
Good computer literacy skills and be able to confidently navigate your way around a laptop or desk top with multiple systems
Self-motivation and the drive to work hard even on challenging days
The ability to embrace change positively.
Ownership of tasks including resolution of any issues that might arise
Experience of working in a Customer Services role is desirable but if you have the natural traits, we need then we can help you develop that experience through training and coaching
So, what’s in it for you?
Bonus Schemes – A bonus that regularly rewards you for your performance
A pension of up to 12%– We will match your contributions up to 6% of your salary
Our award-winning Vitality health insurance – With its own set of rewards and benefits
Life Assurance – Four times annual salaryThese are just some of the many perks that we offer To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
Help you to be the healthiest you’ve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy
-
Customer Service Adviser- Member Care
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: **Team - Customer Service **Division**, Member Care** **Working Pattern - **We offer 40 hour week contracts between, Monday to Friday 8am - 7pm (shift patterns) 1 in 4 Saturdays (9am - 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3...
-
Customer Service Adviser- Adviser Services
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: **About the role** **Team - Adviser Service Health** **Working Pattern - **Monday to Friday 8am - 5.30pm 40 hours per week. Hybrid - 2 days per week in our Bournemouth office **Bonus (on target bonus)** **Holiday Allowance-** 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year **What will...
-
Customer Service Adviser- Adviser Services
1 month ago
Bournemouth, United Kingdom CV-Library Full timeAbout The Role Team- Adviser Service Life Working Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week in our Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service...
-
Customer Service Adviser- Adviser Services
3 weeks ago
Bournemouth, United Kingdom Vitality Full timeAbout The Role Team- Adviser Service LifeWorking Pattern- Monday to Friday 8am- 5.30pm 40 hours per week. Hybrid- 2 days per week in our Bournemouth officeBonus (on target bonus)Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday yearWhat will you do as a Customer Service Adviser?You will be...
-
Customer Service Adviser
6 months ago
Bournemouth, United Kingdom AXA Health Full time**Are you an excellent communicator with a passion for building relationships?** **Are you looking for an opportunity that will allow you to put the Customer First in everything you do?** **If so, we have the perfect opportunity for you!** **Job Title**:Customer Service Advisor **Company**: AXA Health **Contract Type**:Permanent, Full time, 37.5 hours a...
-
Customer Service Adviser- Adviser Services
4 months ago
Bournemouth, United Kingdom Vitality Full timeAbout the role Team- Adviser Service Health Working Pattern- Monday to Friday 8am- 40 hours per week. Hybrid- 2 days per week in our Bournemouth office Bonus (on target bonus) Holiday Allowance- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year What will you do as a Customer Service Adviser? ...
-
Customer Service Advisor- Member Care
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: **Team - Customer Service **Division**, Member Care** **Working Pattern - **We offer 40 hour week contracts between, Monday to Friday 8am - 7pm (shift patterns) 1 in 4 Saturdays (9am - 1pm). A healthy work life balance is important to us, which is why we have our hybrid working model, post probation, 2 days a week in the office and 3...
-
Customer Service Expert
4 weeks ago
Bournemouth, Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeJob OverviewAbout the RoleWe are seeking a highly skilled Customer Service Expert to join our Member Care team. As a key member of our division, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.
-
Bournemouth, Bournemouth, United Kingdom Service Care Solutions Full timeJob Description:Service Care Solutions is seeking a skilled Window Engineer to join our team. As a key member of our maintenance team, you will play a vital role in ensuring the smooth operation of various building projects.Key Responsibilities:Carry out repairs to UPVC, timber and metal windowsInstall new UPVC windowsProvide exceptional customer...
-
Customer Renewal Adviser
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: Team - Retention Life **Working Pattern -**Monday - Friday 09:00-17.30, Hybrid - 2days per week in our Stockport office **Bonus **up to an extra £18,000 per annum OTE **Holiday allowance-**25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year **What will you do as a Customer Renewal...
-
Customer Renewal Adviser
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: Team - Retention Health **Working Pattern -**Monday - Friday 09:00-17.30, 1 late a week till 7pm, Hybrid - 2days per week in our Stockport office **Bonus **up to an extra £18,000 per annum OTE **Holiday allowance-**25 days holiday plus bank holidays, with the option to buy or sell up to 5 days each holiday year **What will you do as...
-
Protection Adviser
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: Hybrid role - 2 days a week in the office, 3 days a week at home. **Protection Adviser Overall Job Purpose**: It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about...
-
Customer Service Team Member
4 days ago
Bournemouth, Bournemouth, United Kingdom Tesco Partners Full timeJoin our team at Tesco Partners and take on the exciting challenge of a Replenishment Colleague! As a key member of our store team, you will play a vital role in ensuring that our customers receive outstanding service and support.Job DescriptionThis full-time role involves serving customers, working in various areas of the store, and contributing to seasonal...
-
Customer Service Advisor- Member Servicing
6 months ago
Bournemouth, United Kingdom Vitality Full time**About The Role**: - Shift Pattern Monday -Friday Shifts between 8-7, one in three Saturdays 9-1Overall Job Purpose Are you one of those people who loves to help others out and problem solve? Congratulations - we’ve got the ideal home for your skills! As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with...
-
Customer Team Member
6 months ago
Bournemouth, United Kingdom Coop Full time**Customer Team Member** - Location: 2 Columbia Road, Bournemouth, BH10 4DY- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, 4 month temporary contract, part time- Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview. This role will...
-
Customer Team Member
6 months ago
Bournemouth, United Kingdom Coop Full time**Customer Team Member** - Location: 269-273 Charminster Road, Bournemouth, BH8 9QJ- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview- Full, paid training provided- -...
-
Customer Team Member
6 months ago
Bournemouth, United Kingdom Coop Full time**Customer Team Member** - Location: 14 Queens Road, Bournemouth, BH2 6BE- Pay: £10.90 per hour- Contract: 12 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training provided- -...
-
Customer Team Member
6 months ago
Bournemouth, United Kingdom Coop Full time**Customer Team Member** - Location: Wimborne Road, Bournemouth, BH9 2BN- Pay: £12.00 per hour- Contract: 12 hours per week + regular overtime, 3 month temporary contract, part time- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...
-
HR Adviser
6 months ago
Bournemouth, United Kingdom BCP Council Full timeTricuro delivers a diverse range of high-quality care that supports adults with physical disabilities, learning disabilities and mental health needs. We are looking for caring and dedicated people who are committed to sharing our vision of ‘improving lives and building independence’. Are you an HR Adviser looking for a new challenge? We have fantastic...
-
Insurance Adviser
1 week ago
Bournemouth, United Kingdom Usay Compare Full timeDo you have proven telesales experience in a high-volume role? Are you hard working and motivated by earning high commission? Are you looking to join a company who offers regular incentives (including cash prizes, vouchers and days out)? Are you looking to work for a company who will provide full training and continuous coaching and development to...
