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Customer Experience Supervisor

2 months ago

Greenhithe, United Kingdom CV-Library Full time

Customer Experience Supervisor | Bluewater | £30,000 + Bonuses

We are currently recruiting for a Customer Experience Supervisor for an established store in Bluewater. With Stores across the UK and Europe, our client is enjoying a sustained period of growth and success. We now have an exciting opportunity to join the retailer as a prestigious Customer Experience Supervisor and have a direct impact on the business and its future direction with this established Store

As the Customer Experience Supervisor, you will have full responsibility for delivering an exceptional service to customers. The successful retail manager will be responsible for developing the team, achieving sales targets and also managing a CRM process for high value clients. Having a background in luxury retail or premium retail would be an advantage but not essential.

Key Responsibilities as the Customer Experience Supervisor:

Lead a large team to achieve the highest levels of sales and service at all times
Customer centric; ensure the team interact with customers at all times
People focused: manage people and develop the team
Recruit, induct and train a team to focus on sales and adding value to the sales process
Autonomy to develop the team and recruit the right people to deliver your vision
Commercially aware and able to understand business performance and react to areas that are under performing
Drive and manage CRM activity as appropriate
Manage the performance of the management staff and colleagues
Drive incentives for staff to achieve targets and KPI'sAs the new Customer Experience Supervisor, you will be a credible presence in your store and must be able to support colleagues across your area. It is important that you can work with your Store Manager on new initiatives as and when required. With a background in the luxury/premium retail preferred, we are seeking a proven leader who can succeed in an extremely competitive premium environment.

Apply now for an immediate interview

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