Customer Fulfilment Coordinator

We have a great opportunity in Folkestone for a Customer Fulfilment Coordinator with experience using SAP to work for one of our clients who offers an ever-growing range of consumer brand products.

Benefits include a competitive salary, hybrid working, employee bonus scheme, pension scheme, medical cashback scheme and a great holiday package.

Responsibilities

Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.
Obtaining Automatic Shipping notes on behalf of the third-party distributor.
Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
Ensure effective communication on specific requirements including short lead-time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.
Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.
Liaise with third party distributors to obtain evidence to support investigations.
Work closely with finance.
Collation, checking and filing of orders once dispatch is confirmed.
Maintain effective communication of stock with Account Managers.
Any other task required by the E-retail team on an ad-hoc basis.Skills and Experience

Knowledge of data entry into mainframe computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.
Digitally competent and confident.
Good knowledge of MS office programs, especially Outlook, Word and Excel.
A positive attitude and enthusiasm towards problem solving essential.
Excellent interpersonal skills, in both written and verbal communication
Capability to relay information effectively externally to customers and internally to colleagues.
Numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.
Ability to be self-motivated, pro-active and manage workload effectively essential.
Strong team work ethic essential.
Occasional travel may be requiredTo find out more about the position, please apply and we will be in touch to discuss the role in more detail.

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