Warehouse Supervisor

Middleby UK Ltd is the UK-based subsidiary of The Middleby Corporation, a global leader in commercial and residential kitchen equipment solutions.

Middleby UK supports a broad range of customers, from restaurants and hotels to cafes, bars, and more, with a focus on energy efficiency, advanced cooking technology, and automation.

Middleby UK also showcases its innovation through venues like the Middleby Innovation Kitchen, where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques. The Middleby UK team frequently collaborates with chefs and kitchen experts to help them explore new menu options and improve kitchen workflows with advanced technology.

We are looking to recruit a Warehouse Supervisor who will be responsible for overseeing the day-to-day operations of the warehouse, ensuring that all goods are stored, picked, packed, and shipped in a timely and efficient manner. This role involves managing a team of warehouse associates, ensuring safety compliance, optimising processes, and meeting operational goals.

Key Accountabilities

1. Team Leadership and Supervision:

- Supervise, train, and motivate a team of warehouse and administration workers, ensuring optimal performance and adherence to safety and operational standards.

- Assign daily tasks to warehouse staff and monitor progress throughout the shift.

- Conduct performance reviews, provide feedback, and address any performance issues or concerns.

- Schedule shifts and allocate resources to ensure proper coverage of all areas within the warehouse.

- Promote a positive and collaborative team culture, fostering open communication and problem-solving.

2. Inventory Control and Order Fulfilment:

- Oversee inventory control processes to ensure accurate stock levels and minimize discrepancies.

- Ensure that all products are received, stored, and dispatched in accordance with company standards.

- Monitor the picking, packing, and shipping of orders to ensure timely and accurate fulfilment.

- Implement cycle counts and assist with regular physical inventory audits.

- Manage the proper labelling and tagging of goods to ensure compliance with tracking systems.

3. Safety and Compliance:

- Ensure compliance with all warehouse safety regulations, IOSH guidelines, and company policies.

- Conduct regular safety inspections and enforce the use of personal protective equipment (PPE).

- Lead safety meetings and training sessions for warehouse employees, ensuring all staff are aware of and adhere to safety procedures.

- Investigate accidents, near-misses, and safety violations, implementing corrective actions as needed.

- Ensure that all emergency exits, fire extinguishers, and first-aid supplies are easily accessible and in working order.

4. Warehouse Operations and Efficiency:

- Optimize warehouse layout, workflows, and storage systems to maximize space utilization and operational efficiency.

- Monitor the use of warehouse equipment, ensuring proper maintenance and safe operation (e.g., forklifts, pallet pump trucks, etc.).

- Develop and implement operational procedures and best practices to improve speed and accuracy.

- Identify areas for process improvement and implement strategies to reduce bottlenecks, minimize downtime, and enhance productivity.

5. Reporting and Documentation:

- Maintain accurate records of inventory, shipments, and orders.

- Prepare and submit daily/weekly/monthly reports on warehouse performance, inventory levels, and any operational issues.

- Track and report key performance indicators (KPIs) related to warehouse operations, including productivity, accuracy, and order fulfilment.

- Ensure all documentation, such as shipping and receiving reports, is completed accurately and in a timely manner.

6. Customer Service:

- Collaborate with customer service teams to resolve any order-related issues or discrepancies.

- Address customer complaints or concerns regarding shipments, returns, or damages, and ensure proper follow-up.

- Oversee the warehouse and all logistics requirements associated with despatching products out to customers, in the most cost-effective manner.

- Working closely with partner companies in the shared warehouse eg. Lincat, Spooner Vicars and Wunderbar UK.

Knowledge and Skills

* Competent on Microsoft applications such as Excel, Word and PowerPoint.

* Excellent attention to detail.

* Proven track record for managing warehouse operations.

* Exceptional communication skills and able to establish and maintain credible working relationships internally and externally.

* Must be able to demonstrate excellent negotiation, analytical and problem-solving skills.

* Able and willing to work under pressure and to tight deadlines when required.

* Experience of managing a team

* Forklift truck licence.

Personal Attributes:

* Confidence

* Self-motivation

* Ability to deal sensitively with conflicting interests

* A team player who puts team objectives ahead of personal interests

* Good attention to detail

* Comfortable taking on varying and new tasks

* Excellent communicator

If you’re passionate about the food industry, driven by innovation, and looking to work in a supportive, growth-oriented environment, Middleby UK could be the perfect fit. It’s a place where your expertise can truly make a difference, and you’ll be empowered to help redefine the future of foodservice