Emergency Call Handler

4 weeks ago

Hellesdon, United Kingdom CV-Library Full time

Job Title: Emergency Call Handler
Location: Hellesdon, Norwich (NR6)
Hourly Pay Rate:
Weekdays 06.00 to 20.00 - £12.31
Nights 20.00 to 06.00 and Saturdays - £16.62
Sundays and Bank Holidays - £20.81
Length of the contract: Temporary to Permanent (12-week probation via Gi Group)
Shift Pattern: 37.5 hours per week Monday to Friday, 8 hours per day between the hours of 07:00 and 20:00

Gi Group are now seeking to appoint a number of Emergency Call Handlers to our Public Sector client based in Hellesdon, Norwich. Full and paid training will be provided via one six-week course. The Emergency Call Handler position is very rewarding and offers excellent career progression.

Duties of the Emergency Call Handler

To respond to all incoming telephone calls and prioritise emergency calls over non-emergency calls, placing lower priority callers on hold when required. Where the Automatic Call Distribution (ACD) is active, emergency calls may be answered automatically for the user.
Ensure the timely and accurate answering and recording of all requests for emergency resources (including Doctors' urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software.
Receive and record telephone calls from a range of personnel including hospital staff, other health service professionals and other Emergency Services.
Provide advice to callers as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software.
Role Criteria

A minimum of 4 GCSEs grade C or above including English.
Good keyboard skills with the ability to use Windows based systems.
Ability to remain calm under pressure.
Ability to prioritise and undertake numerous tasks simultaneously.
Ability to manage and support others during times of crisis.
Ability to handle traumatic, emotional and distressing situations.
Ability to record information accurately.
Willingness to undertake training and an Enhanced DBS Check.
Hiring Contact: Tiegan Clark
Agency: Gi Group

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

  • Emergency Call Handler

    7 days ago

    Hellesdon, United Kingdom Grafton Recruitment Full time

    **Job Title**: Emergency Call Handler **Location**: Norwich **Hourly Pay Rate**: Weekdays 06.00 to 20.00 - £11.14 Nights 20.00 to 06.00 and Saturdays - £14.39 Sundays and Bank Holidays - £17.58 **Length of the contract**: Temporary to permanent **Shift Pattern**: Working days and nights on a weekly rotation (example rota can be provided upon...

  • Emergency Call Handler

    6 days ago

    Hellesdon, United Kingdom Grafton Recruitment Full time

    **Job Title**: Emergency Call Handler **Location**: Norwich **Hourly Pay Rate**: Weekdays 06.00 to 20.00 - £10.40 Nights 20.00 to 06.00 and Saturdays - £14.39 Sundays and Bank Holidays - £17.58 **Length of the contract**: Temporary to permanent **Shift Pattern**: Working days and nights on a weekly rotation (example rota can be provided upon...

  • Emergency Call Handler

    4 weeks ago

    Hellesdon, United Kingdom Gi Group Full time

    Job Title: Emergency Call Handler Location: Hellesdon, Norwich (NR6) Hourly Pay Rate: Weekdays 06.00 to 20.00 - £12.31 Nights 20.00 to 06.00 and Saturdays - £16.62 Sundays and Bank Holidays - £20.81 Length of the contract: Temporary to Permanent (12-week probation via Gi Group) Shift Pattern: 37.5 hours per week Monday to Friday, 8 hours per day...

  • Emergency Call Handler

    5 days ago

    Hellesdon, United Kingdom Gi Group Full time

    Job Title: Emergency Call Handler Location: Hellesdon, Norwich (NR6) Hourly Pay Rate: Weekdays 06.00 to 20.00 - £12.31 Nights 20.00 to 06.00 and Saturdays - £16.62 Sundays and Bank Holidays - £20.81 Length of the contract: Temporary to Permanent (12-week probation via Gi Group) Shift Pattern: 37.5 hours per week Monday to Friday, 8 hours per day...

  • Emergency Call Handler

    7 days ago

    Hellesdon, United Kingdom Reed Business Support Full time

    **Are you or someone you know looking for a fantastic role with the Ambulance service?** **REED Recruitment are delighted to be representing the East of England Ambulance Service Trust to find them Call Handlers to join their team in Norwich.** **Salary**: £10.40 Weekdays / £14.39 Saturdays & Nights / £17.57 Sundays & Bank...

  • Call Handler

    5 days ago

    Hellesdon, United Kingdom Reed Business Support Full time

    The call handler will provide accurate assistance over the telephone using the appropriate software/triaging tools. If necessary, put the caller in touch with other Service providers, as appropriate. The position will require interaction not only with the public but also other healthcare professionals, emergency services and community organisations. The...

  • Call Handler

    4 days ago

    Hellesdon, United Kingdom Grafton Recruitment Full time

    Job Title: Call Handler **Location**:Hellesdon, Norwich **Hourly Pay Rate;** Weekdays: £9.50 Saturdays and Nights: £13.40 Sundays and Bank Holidays: £17.39 **Hours**:7am to 7pm or 7pm to 7am 3 to 4 days per week. **Length of the contract**: Temporary to Permanent (12 weeks probation) Grafton Recruitment are now seeking to appoint a Call Handler to our...

  • Call Handler

    1 week ago

    Hellesdon, United Kingdom Grafton Recruitment Full time

    **Job Title**:Call Handler **Location**:Hellesdon, Norwich **Hourly Pay Rate**: Weekdays: £9.50 Saturdays and Nights: £13.40 Sundays and Bank Holidays: £17.39 **Hours: 37.5 hours per week.**8 hour shifts between 8am and 11pm, 5 days per week (can include weekends) **Length of the contract**: Temporary to Permanent (12 weeks probation) Grafton...

  • Call Handler

    4 days ago

    Hellesdon, United Kingdom Reed Business Support Full time

    Are you immediately available and looking for a role that makes a difference? Our client is looking for someone to start ASAP and work a 37.5 hour week between the hours of 8am-8pm. There may be the need to work occasional weekends. 8-4 pm 9-5 pm 10-6 pm 11-7 pm 12-8 pm This role comes with free parking. You will be taking non-emergency calls from...

  • Nhs IT Service Desk Technical Assistant

    1 week ago

    Hellesdon, United Kingdom Your World Healthcare Full time

    **IT Service Desk Technical Assistant** **Location**: Norwich **Job Type**: Temporary **Duration of booking**: Expected to last 3 months likely longer **Proposed start date**: ASAP **Sector**: Healthcare **Base**:Hospital **Band**: 3 **Pay Rates**: £10.81 Paye inclusive of holiday per hour £11.40 Umbrella rate per hour **Working Days and...