Servicedesk Support Analyst

We rise to challenges together.

Servicedesk Support Analyst

Salary: £32,000 - £35,000 per annum

Location: Spalding - Lincolnshire / Hybrid working (1-3 day working in office per week)

Contract Type: Perm

Business Area: Bakkavor Ltd - IT

Working Hours: Monday to Friday - 37.5 hours per week - 7.5 per day (rotating shifts covering 8am to 6pm)

Why join us?

We're ready for anything. We thrive on challenge and change. The undeniable pressure and pace of our 24/7 operation keeps us on our toes and offers a variety of career pathways and options to explore and pursue. We encourage everyone to work hard, push further and show resilience. And it's exciting. Because only by mentoring and role modelling our success and innovation, will we continue to diversify, grow as individuals and succeed together.

About the role

A fantastic opportunity has arisen for a Service Desk Support Analyst to join our Information Technology team based in Spalding, Lincolnshire.

In this busy and exciting role, you will be responsible for first-line IT services and support to both internal and external customers - ensuring that service levels are achieved and expectations are met or exceeded.

In the event of incidents, restoring normal service operation as quickly as possible to minimise any adverse effect on business operations - will be top of your agenda.

Other key duties will include identifying risks for team owned services as defined in the service catalogue and supporting project delivery go lives.

Role Accountabilities
Monitoring the risk associated with existing and new/changed services
Enforcement of the current IS Standards and Policies
Delivering exemplary IT service to the highest professional standards
Contribution to continuous improvement of team
Being a strong advocate and ambassador for Group IS
Supporting continuous improvement opportunities
Knowledge article creations for IT colleagues and Customers
Third party service reviews and call management About you

You will have previous operational experience of working in an IT support environment with a good degree of technical knowledge.

Excellent communication, collaboration, decision making and analysing skills with strong attention to detail and the ability to work to tight timescales - will all be key.

Ideally, you will have prior experience within an IT Service Desk working to ITIL Practices.

If you are a customer focussed individual with a passion for technology and IT service delivery - this could be the perfect role for you.

What you'll receive

When joining us you can expect a highly competitive rewards package including group pension, bonus, private medical insurance, and other flexible benefits - alongside excellent career progression prospects and personal development across the Bakkavor group.

You'll enjoy:
Life Assurance (2.5 x salary)
Private medical insurance
Annual Bonus Scheme
25 days holiday plus 8 bank holidays as standard (may vary by role)
Staff Shop
Stakeholder Pension Scheme
Discount & cashback platform
Personal Accident Insurance
Employee Assistance Programme
A range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans)
Salary sacrifice car lease scheme
Free independent mortgage advice
Discounted tutoring for children. Plus, a commitment to your wellbeing that includes emotional, physical and financial support services delivered by our fantastic team of wellbeing champions.

Proud to be Bakkavor

We're the biggest name you've never heard of. You've probably eaten our food. You just didn't realise it. Because as global leaders in the fresh prepared food industry, we create innovative products, including meals, soups, dips, salads, desserts, pizzas and breads for our customers in the UK, US and China. We're ambitious. We're full of ideas and we're ready for more people to join us who share our passion for quality - come and join our dedicated Bakkavor team

Find out more and apply

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