Visitor Services Assistant
1 month ago
It's starting everyday conversations in magnificent surroundings.
It's inspiring people to learn something new. And it's about working as a team to bring this unique collection to life. This is what makes working for Royal Collection Trust so special.
Every year thousands of people from around the world visit The King’s Gallery, Royal Mews, Buckingham Palace State Rooms and Gardens in London. Joining a diverse and enthusiastic team, with a real passion for customer care, you'll be engaging with every visitor who comes through the door. Helping to make their experience unforgettable, you'll greet visitors with a friendly and warm welcome, answer their questions, and provide information to enrich their visit.
Key Responsibilities
* Deliver first-class guided tours and short talks to visitors, ensuring information is adapted to the audience and tours are completed within required timeframes.
* Offer a friendly welcome to all visitors and seek opportunities for active engagement to enhance their enjoyment, appreciation, and understanding of the Royal Collection and Palaces.
* Prepare visitor routes before opening, ensuring all areas are clean, beautifully presented and when in use ensure the safety of exhibits and visitors reporting any issues.
* Support the Assistant Visitor Services Manager / Visitor Services Manager in the set up and smooth running of press events, receptions, special events and tours, including assisting with hospitality and catering when necessary.
* Undertake any additional tasks as requested to the highest possible standard.
This is your opportunity to use your personality and customer service skills to deliver the exceptional.
Essential Criteria:
* Ability to demonstrates a genuine enthusiasm for delivering outstanding visitor experiences by providing a friendly, approachable manner that ensures every visitor feels valued.
* Possess clear, confident communication and presentation skills, capable of engaging diverse audiences.
* Skilled in researching and developing content to provide informative and captivating guided tours and talks.
* Ability to build strong relationships with visitors, accurately gauging their interests and knowledge levels to enhance their experience.
* Reliable and flexible approach to meet the dynamic needs of the role.
* Proven ability to work collaboratively within a team, offering support and encouragement to new team members and fostering positive professional relationships.
Benefits
We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
Enjoy 25 days annual leave, rising to 30 days (plus bank holidays) dependent on the length of time you have worked for us.
Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.
Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts
-
Visitor Services Assistant
5 months ago
London, United Kingdom Discover Children's Story Centre Full time**About Discover**: Discover is the UK’s first Story Centre for children aged 0-11 and their families, based in Stratford, rooted in the borough of Newham, and resonating through east London and beyond. We are an inspirational cultural resource, providing excellent story-based play and learning experiences for all children to support and develop a love of...
-
Visitor Services Assistant
5 months ago
London, United Kingdom The Sherlock Holmes Museum Full timeThe Sherlock Holmes Museum is looking for a part and full-time Visitor Service Assistants to work in the home of London's most famous character. Excellent team player, comfortable to working in a busy environment, yet remain calm under pressure. Above all, it is an opportunity to use your transferable skills and deliver an exceptional customer services and...
-
Visitor Services Assistant
5 months ago
London, United Kingdom The Sherlock Holmes Museum Full timeThe Sherlock Holmes Museum is looking for a part-time Visitor Service Assistants to work in the home of London's most famous character. Excellent team player, comfortable to working in a busy environment, yet remain calm under pressure. Above all, it is an opportunity to use your transferable skills and deliver an exceptional customer services and a...
-
Full Time Customer Service Assistant
6 months ago
Victoria, United Kingdom Game Nation Full timeWe’re Game Nation, we’re the rising star operator of high street Slots Clubs. Rapidly expanding across the UK, we’re looking for talented people to join our business. We’re currently recruiting for full time night Customer Service Team Members for our Victoria venue. Flexibility and a passion for dealing with customers are vital for these...
-
Head of Visitor Services
7 months ago
London, United Kingdom Artisan People Full timeThis is an exciting opportunity for an experienced Head of Visitor Services to join ABBA Voyage to play a key role in delivering the show. **The role**: **Staff Leadership and Management** - Working with the Head of Visitor Operations you will have a key role in setting the customer service principles. - Working to bring and maintain cohesion within the...
-
Weekday Visitor Services Assistant
5 months ago
London, United Kingdom The Sherlock Holmes Museum Full timeThe Sherlock Holmes Museum is looking for a part and full-time Visitor Service Assistants to work in the home of London's most famous character. Excellent team player, comfortable to working in a busy environment, yet remain calm under pressure. Above all, it is an opportunity to use your transferable skills and deliver an exceptional customer services and...
-
Weekend Visitor Service Assistant
5 months ago
London, United Kingdom The Sherlock Holmes Museum Full timeThe Sherlock Holmes Museum is looking for a part time Weekend Visitor Service Assistants to work in the home of London's most famous character. Excellent team player, comfortable to working in a busy environment, yet remain calm under pressure. Please make sure that you are availible on weekends. Above all, is an opportunity to use your transferable skills...
-
Visitor Assistant
5 months ago
London, United Kingdom English Heritage Full timeWould you like to work for the leading Charity in the heritage sector? If so, we would love to hear from you and you to join us at English Heritage. We are looking for a Visitor Assistant to join us at Rangers House working up to 36 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer...
-
Visitor Engagement Assistant
5 days ago
London, United Kingdom Adecco UK Limited Full timeVisitor Engagement AssistantAre you a people person with excellent communication skills? Do you thrive in a fast-paced environment? We have an exciting opportunity for Visitor Engagement Assistant's to join our client's team. You'll have the chance to work in a prestigious organisation-based in Westminster, ensuring that visitors have the best possible...
-
Visitor Engagement Assistant
7 days ago
London, United Kingdom CV-Library Full timeVisitor Engagement Assistant Are you a people person with excellent communication skills? Do you thrive in a fast-paced environment? We have an exciting opportunity for Visitor Engagement Assistant's to join our client's team. You'll have the chance to work in a prestigious organisation-based in Westminster, ensuring that visitors have the best...
-
Health Visitor Assistant
7 months ago
London, United Kingdom North Middlesex University Hospital NHS Trust Full timeThe Health Visiting Assistant is a member of the Universal Children’s Skill mix Team who assists the Health Visitor by undertaking agreed activities and Services for clients that promote health and prevent ill health in both a home and clinic environment. The post holder will provide comprehensive administration support to the Health Visiting team and...
-
Visitor Assistant
5 months ago
London, United Kingdom ABBA Voyage Full time**ROLE OVERVIEW**: This is a vital role in the Visitor Operations team, the Visitor Assistant team provide our customers with incredible service from the moment they arrive at the ABBA Arena through to their departure. Visitor Assistants will provide queue management, scanning and entry routines, cloakroom functions, auditorium navigation, show interaction...
-
Visitor Assistant X2
5 months ago
London, United Kingdom Natural History Museum Full time**About Us** We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits...
-
Visitor Engagement Assistant
6 months ago
London, United Kingdom Securitas Full time_**Join the Global Leader in Security Services - Securitas**_ Securitas, a global leader in security services, safeguards and protects diverse clients worldwide, including banks, retail chains, leisure venues, and corporate offices. Join our mission to create a sense of security for people everywhere - we are proud to be one of the largest security service...
-
Visitor Experience Assistant
6 months ago
London, United Kingdom Step Ahead Full time**Job Title: Visitor Experience Assistant** **Location: Central London** **Salary: £12.62ph** **Job and Client overview** Step Ahead are looking for flexible and professional staff with excellent interpersonal skills to join our agency, specifically to work alongside our client, a prominent central London museum. Our client’s museum collections,...
-
Visitor Services Manager
3 weeks ago
London, United Kingdom Val Wade Recruitment Full timeDuty Manager, Museum, West London, Part Time Temporary Role, £17 per hour plus holiday pay accrualOur client a world-renowned Museum based in West London requires a Duty Manager. This role requires you to be available for the following dates, 4.30pm - 8.30pm; 9 November, 16 November, 23 November, 30 November, 7 December, 14 December, 21 December, 28...
-
Visitor Services Manager
3 weeks ago
London, United Kingdom Val Wade Recruitment Full timeDuty Manager, Museum, West London, Part Time Temporary Role, £17 per hour plus holiday pay accrualOur client a world-renowned Museum based in West London requires a Duty Manager. This role requires you to be available for the following dates, 4.30pm - 8.30pm; 9 November, 16 November, 23 November, 30 November, 7 December, 14 December, 21 December, 28...
-
Visitor and Safety Assistant
6 months ago
London, United Kingdom Step Ahead Full time**Join the Team as a Visitor and Safety Assistant!** Are you passionate about ensuring the safety and enjoyment of visitors in a dynamic environment? Are you a SIA Door Supervisor Licenced? We are a leading recruitment agency seeking a dedicated **Visitor and Safety Assistant** for a prestigious museum in Central London. **Position**: Visitor and Safety...
-
Visitor Services Manager
2 weeks ago
London, United Kingdom Val Wade Recruitment Full timeJob Description Duty Manager, Museum, West London, Part Time Temporary Role, £17 per hour plus holiday pay accrual Our client a world-renowned Museum based in West London requires a Duty Manager. This role requires you to be available for the following dates, 4.30pm - 8.30pm; 9 November, 16 November, 23 November, 30 November, 7 December, 14 December, 21...
-
Visitor Assistant
2 weeks ago
London, United Kingdom Science Museum Group Full timeDo you have great communication skills and the ability to provide a warm welcome to our visitors?About usThe Science Museum's world-class collection forms an enduring record of scientific, technological, and medical advancement from across the globe. As part of the world leading Science Museum Group, the Science Museum in London is known for its inspiring...