Customer Success Executive

1 month ago

Blackfriars, United Kingdom CV-Library Full time

Customer Success Executive

Location: London 

Location type: Hybrid

Who we are…

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we’re able to create trusted intelligence on the world’s largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform. 

We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and operate as a single company, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and an innovative mindset, are unique and fundamental to ongoing success of our business.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world’s trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people and it’s the collaboration of our teams that have shaped our success and will continue to do so in the future. Our colleagues are led by a strong management team who offer training, development and coaching that allows both early and experienced talent to progress in their career.

The role…

The customer success team has grown from 5 to 70+ in the last 2 years and is now looking to expand once again in 2022 with a new team dedicated to the Professional Services space which aligns as part of our growth strategy to deliver world class service to all our customers. We’re looking for enthusiastic, hungry and relationship-driven individuals to join the team.

As a member of our EMEA team, you will work in a growing, energised culture, surrounded by motivated and talented colleagues who support many of the worlds top businesses every day. The Customer Success Executive role is focused on service delivery, ensuring that clients use and receive value from their service with us.

Key responsibilities:

- Proactively build relationships with our clients to ensure they see the full value in our services and are getting the best return on their investment with us.

- Support the retention of our customers with regular interaction to help them overcome their challenges.

- Work cross-functionally with our research teams to answer our client’s most pressing questions in a timely way.

- Develop an in-depth knowledge of our products and an understanding of what’s happening in the industry so that you can drive continuous client engagement

- Partner with Sales Executives and Account Managers to develop an understanding of what the client would like to achieve through our products and identify how we can help them do so.

- Be the ‘voice’ of the customer within our business and provide feedback to all other teams to drive continuous customer success.

Role requirements:

- Bachelor's degree AND/or 2-4 years’ work experience in a client facing/service role

- Goal orientated with a positive & energetic attitude to working with clients & building relationships

- Demonstrated intellectual curiosity

- A passion for personal and team development and works well independently

- Excellent oral and written communication skills

- Demonstrated ability to meet deadlines and have excellent attention to detail

- Well defined prioritisation and organisational skills

- Salesforce and Microsoft Office experience preferred

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

To find out more and to apply to our roles please visit (url removed).

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