Accommodation & Cleaning Shift Manager
2 months ago
Description
Summary of Role Purpose
The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience and are also driving any key metrics relating to our Clean and Fault Free (CAFF) approach to our accommodation and holding team to account to ensure standards are met.
Key Responsibilities
We're looking for someone who can ensure the delivery of CAFF standards while driving improvements in both Guest and Employee NPS. You'll be responsible for conducting Mobaro quality control checks and leading feedback conversations.
Additionally, you'll manage the impact on P&L and effectively execute the Right People, Right Place, Right Time (RPRRT) strategy.
About You
You will oversee a successful cleaning operation during your shift, ensuring strict adherence to CAFF standards. You will stay informed about NPS scores within your department and take proactive steps to improve these scores and reduce guest complaints.
Strategic team positioning is vital to delivering on our promise, with a strong focus on the Right People, Right Place, Right Time (RPRPRT) approach.
Your responsibilities include conducting Mobaro quality control checks, analysing reports, and leading feedback discussions. You will also ensure that your team receives the necessary training and support.
You will manage the implementation of the initial 90-day program for new team members and oversee all personnel-related activities, from onboarding through the full employee life cycle, including PDPs, performance management, and formal HR processes.
Setting clear objectives and PDPs for your team, supporting team surveys, leading action plans, upholding brand standards, and ensuring your team meets health and safety regulations are also key aspects of your role.
Key Knowledge, Experience & Qualifications
The ideal candidate will have extensive operational knowledge in managing a cleaning or soft services team, with a proven ability to juggle multiple priorities and adapt quickly to changing needs. They will exhibit high standards and meticulous attention to detail, with experience in leading both permanent and temporary teams to achieve outstanding results.
Flexibility, excellent communication skills, and a proactive problem-solving attitude are essential traits for success in this role.
About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s
-
Cleaning Shift Manager
2 weeks ago
South Bersted, United Kingdom CV-Library Full timeDescription Summary of Role Purpose The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring...
-
Operational Cleaning Shift Manager
2 weeks ago
North Bersted, United Kingdom Butlin''s Full timeAbout the Role:The Accommodation & Cleaning Shift Manager will be responsible for ensuring the smooth delivery of the cleaning shift of our public areas and entertainment venue across the resort. This role reports to the Cleaning Manager and involves ensuring daily operational plans are fulfilled by relevant tasks and objectives being carried out by the...
-
Accommodation Stores Team Member
4 weeks ago
South Bersted, United Kingdom CV-Library Full timeDescription About The Role We’re looking for a passionate person to join our Accommodation & Guest Services Team at Bognor Regis. Our teams create unforgettable experiences for our guests and we are currently looking for amazing team members to join us in our Accommodation & Cleaning team as a stores team member. No experience is necessary and we...
-
Accommodation Stores Team Member
3 weeks ago
South Bersted, West Sussex, United Kingdom Butlin's Full timeAbout The RoleWe're seeking a passionate individual to join our Accommodation & Guest Services Team at Butlin's. Our teams create unforgettable experiences for our guests, and we're looking for amazing team members to join our Accommodation & Cleaning team as a stores team member. No experience is necessary, and we'll provide all the training needed to carry...
-
Shift Manager
2 weeks ago
South Bersted, United Kingdom CV-Library Full timeDescription About the role We are looking for a Shift Manager to work across our Restaurants & Quick Service Restaurants department on the resort. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that...
-
Cleaning Supervisor
5 months ago
South London, United Kingdom City + Kent Cleaning Limited Full time**Cleaning Supervisor** Experienced Specialist Cleaning Supervisor to be part of a mobile cleaning team which will cover London and the Southeast of England. The working hours will be based on a 7am - 3pm shift pattern although this could be varied. The role will be predominately working within a healthcare environment. - Salary starting at £27,000 -...
-
Buffets Team Member Plus
4 days ago
South Bersted, United Kingdom Butlin's Full timeDescriptionAbout the Role‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that!Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with...
-
Buffets Team Member Plus
5 days ago
South Bersted, United Kingdom CV-Library Full timeDescription About the Role ‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their...
-
Buffet Restaurant Shift Manager
2 months ago
South Bersted, United Kingdom CV-Library Full timeDescription Summary of Role Purpose The Shift Manager will be the main point of contact for team during their working day in the Buffets restaurant department. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that...
-
Cleaner Evenings
2 months ago
South Bersted, United Kingdom CV-Library Full timeDescription About The Role We're looking for public area cleaners to join our resort team! Each week, Butlin's welcomes thousands of guests through our doors, many of whom stay in our on resort accommodation, Our public area cleaners will support with a range of cleaning tasks including maintenance of floors, cleaning and dusting of...
-
Facilities Shift Manager
2 months ago
South Bersted, United Kingdom CV-Library Full timeDescription About the role We are looking for a Shift Manager to join us in our Facilities Department. Reporting to the Facilities Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the...
-
Resort Safety Shift Manager
2 months ago
South Bersted, United Kingdom CV-Library Full timeDescription We are looking for a Shift Manager to join our Resort Safety Team. About the role You will carry out tasks on shift to ensure that the allocation of team is complete to ensure the maximum positive impact on guest experience in our venues, build and develop a positive relationship with the guests. You will support the team members during...
-
Accommodation Office Team Leader
2 months ago
South Shields, South Tyneside, United Kingdom greene king Full time{"h1": "Team Leader - Accommodation Office", "p": "As a Team Leader at Greene King, you'll be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences in our pubs. Your role will involve deputising for the management team, resolving issues, and ensuring the bar is safe, legal, and clean. Key...
-
Accommodation Office Team Leader
2 months ago
South Shields, South Tyneside, United Kingdom greene king Full time{"h1": "Team Leader - Accommodation Office", "p": "As a Team Leader at Greene King, you'll be responsible for leading a team of hospitality professionals to deliver exceptional customer experiences in our pubs. Your role will involve deputising for the management team, resolving issues, and ensuring the bar is safe, legal, and clean. Key...
-
Cleaning Operative
5 months ago
South Milford, United Kingdom Solutions 4 Cleaning Full timeCleaning Operative Reporting to Contract Manager Solutions 4 Cleaning have been exceeding customer expectations throughout Yorkshire and The Midlands since 2000. We are proud recipients of the National Excellence in Customer Service award for unparalleled customer care. Operating from our Head office in Doncaster, we supply a superior level of customer...
-
Restaurants Team Member Plus
2 weeks ago
South Bersted, United Kingdom CV-Library Full timeDescription About the Role ‘Getting Stuck In’ is one of our key values, and we’re looking for new Team Members who love doing just that! Instead of working in one department, we’re looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their...
-
Productivity Manager
3 days ago
South Bersted, United Kingdom CV-Library Full timeDescription About the Role We’re looking for a passionate leader to join us at our Bognor Regis Resort as a Productivity Manager as part of our Accommodation & Guest Services department. As a Productivity Manager, will be involved in the whole accommodation planning journey ranging from analysing guest volumes and ensuring we have the right...
-
School Cleaning Assistant
4 weeks ago
South Kilworth, United Kingdom Städar - Cleaning Full timeJoin Our Team as an Evening School CleanerWe are seeking a reliable and detail-oriented individual to join our team as an Evening School Cleaner. As a key member of our cleaning team, you will be responsible for maintaining a clean and safe environment for our students and staff.Key Responsibilities:Ensure all areas of the school are clean and tidy,...
-
School Cleaning Assistant
4 weeks ago
South Kilworth, United Kingdom Städar - Cleaning Full timeJoin Our Team as an Evening School CleanerWe are seeking a reliable and detail-oriented individual to join our team as an Evening School Cleaner. As a key member of our cleaning team, you will be responsible for maintaining a clean and safe environment for our students and staff.Key Responsibilities:Ensure all areas of the school are clean and tidy,...
-
Productivity Manager
3 days ago
South Bersted, United Kingdom Butlin's Full timeDescriptionAbout the RoleWe’re looking for a passionate leader to join us at our Bognor Regis Resort as a Productivity Manager as part of our Accommodation & Guest Services department.As a Productivity Manager, will be involved in the whole accommodation planning journey ranging from analysing guest volumes and ensuring we have the right people in the...