IT Support Engineer

Davies Turner have an exciting opportunity for an IT Support Engineer to join their IT support department based in Colnbrook (Heathrow Site).

Location: Colnbrook, Heathrow

Department: IT

Salary: £28,000 - £35,000 per annum (Subject to experience)

Job Type: Permanent, Full Time

Hours: 37.5 hours per week

About Us:

Davies Turner Plc is a British based multimodal freight forwarder specialising in logistics, e-commerce and warehousing. As one of the largest independent freight forwarding companies in the UK we manage freight from around the world, by road and rail, through the air and across the oceans. The business remains family owned and was founded in 1870 with 18 branches across the U.K. Our turnover is in excess of £250 million and rapidly growing with nearly 1,000 colleagues. We are a Top Track 250 Company as awarded by the Sunday Times.

IT Support Engineer - The Role:

Working as an IT Support Engineer the ideal applicant will have experience in dealing with end users and have the ability to manage a wide range of technical problems in a logical manner, in what can be a challenging and demanding environment.

We are looking for someone with excellent communication skills, hardware and software knowledge, troubleshooting skills and a willing to learn. Training will be provided where necessary.

This role is based at our Heathrow Hub, based in Colnbrook and will also include some visits to our other sites when required.

IT Support Engineer – Key Responsibilities:

- End user support

- Supporting a range of internal systems

- Supporting Microsoft Teams rooms and VOIP/SIP based networks

- Supporting security technologies and CCTV systems

- WiFi Network support and mobile device administration

- Windows Administration

- Cloud Technologies

IT Support Engineer - You:

For this IT Support Engineer opportunity, we are looking for someone with the following skills and experience:

- Excellent communication skills with both internal colleagues and external customers

- Customer focussed

- Excellent problem-solving skills and ability to work under pressure

- Hands-on approach

- Process driven with the ability to think outside the box

- Delivering the highest standards of customer service

- The want to learn new skills

- Ability to join teams on-call rota

Desirable technical IT skills for the ideal candidate are:

- Solid knowledge of Microsoft Operating Systems

- Understanding of networking technologies

- Exchange or other email systems

- Office 365 admin skills

- Cisco networking knowledge

- HHT / Barcode scanning technologies

- Active Directory / Entra knowledge

- Network printer management knowledge

In addition, you will need the right to work in the UK - we are not able to sponsor work permits.

IT Support Engineer - Benefits*:

- Up to 25 days holidays plus Bank Holidays

- Life Cover

- Profit related pay

- Defined contribution pension scheme

- Discounted store/shopping benefit scheme

- Private healthcare

- Employee Assistance Programme

- Training opportunities

* Some benefits are subject to a qualifying period

To apply for this exciting IT Support Engineer opportunity, please click ‘Apply’ now