Sales and Renewal Advisor

7 days ago

Bradford, United Kingdom CV-Library Full time

As a Sales and Renewals Team Member your primary responsibility will be the sale of motor-related products direct to consumers. Customer contact will be achieved through both inbound and outbound telephone campaigns. You will be representing clients that include globally recognised automotive brands, large vehicle retailer groups and high-profile insurers.

To be successful in the role you will maximise sales by:
- Delivering an unbeatable customer experience.
- Representing our client brands to an impeccable standard.
- Maintaining stringent compliance requirements.

Sales will be made on a non-advised basis and a calm, articulate and above all friendly telephone manner is essential.

Essential Job Functions

* Make outbound and receive inbound telephone calls on campaigns assigned by your line manager.
* Ensure all interaction with or on behalf of our customers are following the required regulatory rules including but not limited to Consumers duty & GDPR.
* Consistently achieving performance targets against metrics including:
o Calls per day/month.
o Contacts per day/month.
o Sales per day/month.
o Cancellation rates.
o Conduct risk/compliance measures based on call evaluations.

* Maintain required levels of adherence to schedule.
* Engage fully and positively in all off-phone activities (one to one's, team meetings, training sessions).
* Share successful, compliant sales techniques with colleagues in order to drive improved results for all.
* Comply with AmTrust procedures, policies and regulations as relevant to remit.
* Ensure you complete all mandatory and job specific training requirements in line with the required time frames and as directed by your line manager.
* Complete the required number of hours of Continuing Professional Development (CPD) as it pertains to your role and applicable qualifications and ensure this is logged in Workday.
* Fully participate in all applicable fitness and proprietary and Performance Review processes. Promptly advise your line manager/HR as to any matter that may be relevant and/or impact your ability to perform in your role.
* Other duties may be assigned in order to meet the on-going needs of the organisation.

Qualifications, Experience, Competence
Qualifications

A minimum of 5 GCSE's (or equivalent) at grade C or above including English Language

Experience

* A minimum of one year's telephone-based (inbound and outbound) sales or customer service experience in a busy, target-driven, regulated environment. (essential)
* Experience of working on behalf of high-profile client brands. (preferred)
* Experience of working in a financial services or other regulated environment, (preferred)
* Experience of selling on a non-advised basis. (preferred)

Functional/Technical Competencies

Must have:

* Excellent verbal communication skills.
* The ability to listen to and identify customer needs.
* A friendly, patient and empathetic telephone manner.
* The ability to sell through a consultative approach.
* The ability to produces accurate, good quality work on a consistent basis.
* A drive for continuous personal development.
* An ability to adhere to regulatory requirements applicable to the department including GDPR and Consumer Duty.

Core AmTrust Behavioural & Professional Competencies (Employee)

Results Driven: Displays energy, determination and a sense of urgency to get the job done; understands the importance of meeting deadlines to achieve objectives; takes responsibility for organising own workload to ensure goals are met; identifies barriers or issues that might impact adversely on getting the job done and is proactive and innovative in resolving problems and finding solutions; strives for excellence.

Adaptable & Open to Change: Demonstrates a willingness to adapt and change according to circumstances; is able to comfortably handle ambiguity and changes in priorities; identifies the requirement to demonstrate flexibility for the wider benefit of the department and the business; supports change and the drive to continuously improve.

Relationship Management & Customer Focus: Builds and maintains strong internal and external customer and other relationships as relevant to role; is able to effectively understand and support customer needs while balancing business needs; takes responsibility for meeting agreed service levels and other commitments.; strives to deliver excellence and innovates to deliver solutions; ensures that all our customers are treated fairly and receive good outcomes in accordance with our regulatory requirements.

Risk Management: Is able to understand and identify common types of business risks for their functional or business area; actively supports the maintenance of an effective control environment; takes timely remedial action as may be required to prevent or minimise loss; proactively escalates risks to the appropriate party; supports continuous improvement in the management of risk.

Collaboration: Demonstrates respect and integrity in all collaboration with others; works with rather than competes with others in the business to achieve company goals; builds trust through open communication; adapts style and messaging appropriately; seeks out and listens to the opinions of others; supports team building and an inclusive culture that values diversity.

Continuing Professional Development: Proactively keeps up to date with regulatory and professional changes; maintains the required knowledge and skills to perform in post and undertakes all required / mandatory training; ensures that annual learning and development plans and Continuing Professional Development (CPD) obligations are achieved.

AmTrust Values: Able to demonstrate and role model AmTrust's values: Excellence, Innovation, Integrity, Responsibility, Inclusion and Teamwork.

Conduct Rules: Acts at all times in accordance with the Conduct Rules (as set out above).

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

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