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Customer Consultant

2 months ago

Bristol, United Kingdom CV-Library Full time

Customer Consultant

About the Opportunity
  
Are you passionate about building meaningful relationships with customers and colleagues? If so, we have an exciting opportunity for you to join our team as a Customer Consultant.

In this role, you'll be the first point of contact for our customers, understanding their needs and guiding them to the appropriate team or resource.

If you have a background in customer service, a compassionate approach, and a commitment to doing the right thing for customers, this could be the perfect opportunity for you to make a difference.
  
Key Responsibilities
  
Customer Engagement: Build rapport quickly and make excellent first impressions, ensuring that customers feel valued and understood.

Needs Identification: Engage with customers to briefly understand their needs and direct them to the appropriate person or team for further assistance.

Customer Support: Assist both new and existing customers with their financial and service needs through various channels, ensuring an exceptional customer experience.

Attention to Detail: Accurately process calls and information, adhering to internal and external rules, procedures, scripts, and regulatory requirements.

Communication: Be an easy and confident communicator with a genuine desire to help customers.

Achievement of Goals: Contribute to the business's objectives by meeting your own KPIs and helping customers get the protection they need.

Proactivity and Organisation: Manage your workload efficiently, staying proactive and organized in your approach.

Team Influence: Positively influence colleagues by demonstrating our core values and behaviors, and be open to receiving feedback and suggestions for improvement.

Knowledge Sharing: Empower others by sharing your skills and knowledge with the team.

What You’ll Need

Strong interpersonal, organizational, and communication skills.
The ability to establish rapport quickly and effectively.
A genuine desire to help customers and ensure their needs are met.
A proactive and organized approach to managing your workload.
The ability to positively influence others and work as part of a team.
A willingness to learn and grow, with an openness to feedback and improvement suggestions.
Attention to detail and the ability to follow procedures and regulatory requirements accurately. Salary & Benefits
 
Salary: £28,000 - plus annual bonus

Location: Bristol Harborside 

Hours: Full-time, 40 hours per week (Monday-Thursday 9:45am-7pm, Friday 9:45am-6pm)
NO WEEKEND WORK

Work Arrangement: Hybrid - Spend at least two days per week or 40% of your time in our Bristol office. Scheduling will be coordinated with your Line Manager.

Benefits You’ll Enjoy
 
Pension Contribution: Up to 15%

Performance Bonuses: Annual, based on performance

Share Schemes: Participation, including complimentary shares

Lifestyle Benefits: Discounts on shopping and more

Holidays: 22 days, plus bank holidays

Wellbeing & Parental Leave: Access to a range of wellbeing initiatives and generous parental leave policies