Technical Support Intern – 12 Month Placement
1 week ago
WHO WE ARE:
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. We build intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work together seamlessly. Bring your passion for innovation, and we will challenge you to help us build a better tomorrow.
BEGIN YOUR CAREER WITH A FOCUS ON TOMORROW
POSITION: Level 3 Customer Support Administration Intern
You will be working in the Technical Support and Training department which specializes in the support of security and video surveillance products for buildings. Our expert products include IP cameras, Network Video Recorders and Video Management Systems. With this combination of hardware and software, video and CCTV systems has never been more intuitive. We are truly a global company that embraces diversity, rewards hard work and encourages people to reach for more. In an environment that is constantly evolving, we will set the foundation for you to grow and chart a career path that is as outstanding as you are.
RESPONSIBILITIES:
Work as part of the Customer Support Team in supporting Johnson Controls business customers worldwide
Build technical support resources in the format of documentation and videos for our Customer Support Portal website
Develop E-Learning content for our Moodle platform using simulations and videos
Develop and maintain the American Dynamics Support Portal website
Provide technical support in Linux and Microsoft operating systems and applications
Participate in conferences and customer demonstrations to showcase our products
Install and configure hardware, software and related IT equipment and devices
Upgrade and test customer equipment on customer sites
ESSENTIAL QUALITIES:
Excellent problem-solving, interpersonal and analytical skills
Ability to communicate clearly and work optimally as part of a team
Experience with Windows XP/7/10/11 or Linux
Experience in working with customers
A willingness to learn new skills and accept new challenges
QUALIFICATIONS/DESIRED MAJOR:
Applicants must be at undergraduate level, currently studying IT, software engineering or related degree
LOCATION:
Johnson Controls, 195 Airport Road West, Belfast, BT3 9ED
DURATION:
12-month student placement
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