Customer Service Administrator
2 weeks ago
Company Description
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired
Job Description
Due to continued growth our Telford site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis
Working hours: 4 on 4 off, 6am-6pm.
Salary: £24,843 per annum.
As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties of a Customer Service Administrator include:
Answering calls for both internal and external personnel.
Problem solving for client, customer and Internal departments.
Meeting customer and client expectations.
Resolving customer and client queries.
Collating accurate information for client KPI packs and internal business reporting.
Maintain a high level of customer/ client focus.
Provide various reports for clients in a timely manner.
Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
Chase outstanding POD’s from hauliers, depots, etc.
Other administration tasks as determined by the Customer Service Manager.
Qualifications
Strong communication skills with the ability to build rapport.
Computer literate with a good working knowledge of MS Office.
Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
Able to work to tight deadlines and manage your own time effectively.
Additional Information
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:
Annual Leave – Competitive holiday entitlement.
Pension scheme – We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
Life Assurance - x2 your annual salary.
Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savingsIf you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam
-
Customer Returns Administrator
7 months ago
Telford and Wrekin, United Kingdom Recruit4Staff Full timeRecruit4staff is proud to be representing their client, a leading manufacturer in their search for a **Customer Returns Administrator** to be based at their office in **Telford** **For the successful Customer Returns Administrator our client is offering**: - Up to £23,000 per year - 40 hours a week Monday to Thursday 8AM to 4.30PM and Friday 8.30AM to...
-
Apprentice Customer Service Practitioner
6 months ago
Telford and Wrekin, United Kingdom The Work College by School of Coding Full time**What you will do in your working day** Your responsibilities will encompass a range of customer-oriented tasks including: - logging issues raised by clients on our system - providing clients with information - creating and following-up quotations - any further administrative, customer service or sales tasks as required. We expect a highly professional...
-
Customer Service Administrator
6 months ago
Telford, United Kingdom L&C Employment Consulting Full timeCustomer Service Administrator - Permanent - Telford L & C Consulting are recruiting with a successful, privately owned company in Telford for a new Import / Export / Logistics Administrator / Customer Service Administrator. Based in a busy office environment, this permanent position will suit an experienced a professional, experienced Customer Service...
-
Administrator
7 months ago
Telford and Wrekin, United Kingdom Recruit4Staff Full timeRecruit4staff are proud to be representing their client, a leading manufacturer in their search for an **Administrator** **to work in their leading facility in **Telford.** **For the successful Administrator our client is offering**: - £25,000 per annum - Monday to Friday 8AM to 4PM - Permanent opportunity - Free parking **The role - Administrator**: -...
-
Customer Service Administrator
7 months ago
Telford, United Kingdom L&C Employment Consulting Full timeSales Support Administrator - Permanent - Telford L & C Consulting are now recruiting for a new Sales Support / Customer Service / Administrator to join a small but successful company in South Telford. You’ll be representing one of the UK’s leading specialists with the aim of driving the company forward and at the same time cementing the relationship...
-
Customer Service Administrator
3 months ago
Telford, United Kingdom CV-Library Full timeCustomer Service Administrator – Permanent - Telford L & C Consulting are recruiting on behalf of a large manufacturing company in Telford for a permanent Customer Service / Sales Support Administrator. Based in Telford, this full time role is in a busy, small, but crucial area of the business. The role is supporting manufacturing in handling a large...
-
Customer Service Administrator
2 months ago
Telford, United Kingdom L&C Employment Consulting Full timeCustomer Service Administrator – Permanent - TelfordL & C Consulting are recruiting on behalf of a large manufacturing company in Telford for a permanent Customer Service / Sales Support Administrator. Based in Telford, this full time role is in a busy, small, but crucial area of the business.The role is supporting manufacturing in handling a large volume...
-
Customer Service Apprentice
6 months ago
Telford and Wrekin, United Kingdom The Work College by School of Coding Full time**What you will do in your working day** - Serving customers in the store - General administration duties - Respondong to Website enquiries - Ordering stock - Posting / updating & maintaining social media accounts - Handling cash - Using computer software - Stocking and replenishing shopfloor **What to expect before starting** - **Before starting, we aim to...
-
Part Time Administrator
6 months ago
Telford and Wrekin, United Kingdom L&C Employment Consulting Full timeAdministrator (21 hours pw) - Temp to Perm - Telford L & C Consulting are recruiting with a well-known and respected Telford organisation for a new Administrator to join them on a temp / temp to perm basis. The role requires 21 hours each week, Monday to Thursday (flexible between 08:30 - 17:00). The company are looking for someone available at short...
-
Customer Service Administrator
6 months ago
Telford, United Kingdom MyWorkwear Full time_**Customer Service Administrator**_ MyWorkwear are looking for a highly motivated and hardworking customer service administrator to join our fantastic office team. You will be responsible for delivering excellent customer service whilst dealing with incoming enquiries from our customers in a prompt manner. - _Hours 9am - 5:30pm Monday-Friday_ **About...
-
Customer Service Apprentice
7 months ago
Telford and Wrekin, United Kingdom The Work College by School of Coding Full time**What you will do in your working day** - Serving customers in the store - General administration duties - Respondong to Website enquiries - Ordering stock - Posting / updating & maintaining social media accounts - Handling cash - Using computer software - Stocking and replenishing shopfloor **The training you will be getting** - Customer Service...
-
Customer Service and Logistics Administrator
1 month ago
Telford, United Kingdom Prince Personnel Limited Full timeCustomer Service and Logistics Administrator Near South Telford Temp-to-Perm £25,000 MondayFriday / 9am5pm We are looking for a Customer Service & Logistics Administrator to join our growing manufacturing / production client, based in just south of Telford. The Administrator will work alongside the Sales Manager to deliver an exceptional customer...
-
Customer Service and Logistics Administrator
3 weeks ago
Telford, United Kingdom Prince Personnel Limited Full timeCustomer Service and Logistics AdministratorNear South TelfordTemp-to-Perm£25,000 MondayFriday / 9am5pm We are looking for a Customer Service & Logistics Administrator to join our growing manufacturing / production client, based in just south of Telford. The Administrator will work alongside the Sales Manager to deliver an exceptional customer service...
-
Customer Service Administrator
6 months ago
Telford, United Kingdom Reconomy Full time_Please note: Sales and Service Administrator is the job title we use internally, Customer Service Administrator is a job title used for advertising purposes._ Reconomy, an international circular economy specialist. Using a tech-enabled, people powered approach we have been able to support thousands of businesses across the globe to achieve their...
-
Office Administrator Business and Administration
7 months ago
Telford and Wrekin, United Kingdom The Work College by School of Coding Full time**What you will do in your working day** * Administrative Support: Working as part of the administrative team, handling correspondence, scheduling appointments, and maintaining records. * Customer Service: Serve as a point of contact for visitors and clients. * Event Coordination: Assist in the planning of events, including workshops, seminars, and...
-
Level 2 Customer Service Practitioner Apprenticeship
7 months ago
Telford and Wrekin, United Kingdom The Work College by School of Coding Full time**What you will do in your working day** - To welcome and greet visitors in a warm and friendly manner - Answer phone calls and direct to the appropriate person or department - Provide accurate information to callers and visitors - Schedule appointments and maintain staff calendars - Maintain office supplies inventory and place orders as needed - Assist with...
-
Customer Service Apprenticeship
6 months ago
Telford and Wrekin, United Kingdom The Work College by School of Coding Full time**What you will do in your working day** - Preparing and submitting quotes, orders, contracts and various other documents to clients - Booking in Customers motor vehicle services, repairs & MOTs - Resolving client enquires in a professional manner, and reporting them to management as required - Developing and maintaining solid customer relationships **The...
-
Customer Support Administrator
2 weeks ago
Telford, United Kingdom AWD online Careers Full timeCustomer Support Administrator / Customer Service Admin Assistant with good administrative, communication, data entry and time-management skills, is required for a well-established Company based in Allscott, Telford, West Midlands.SALARY: Competitive+ Excellent Benefits(see below)LOCATION: Allscott, Telford, Shropshire, West Midlands (TF6) 100% Office...
-
Telford, Telford and Wrekin, United Kingdom Prince Personnel Full timePrince Personnel is seeking an experienced Administrative Support and Customer Service Liaison to join our team. This is a fantastic opportunity for a customer-focused individual to provide administrative support and deliver exceptional customer service.Key Responsibilities:Customer Service:Respond to customer enquiries in a timely and professional manner to...
-
Customer Service Administrator
7 months ago
Telford, United Kingdom Proactive Personnel Ltd Full time**Customer Support Administrator** - **Telford** - **£25,000 - £28,000 per annum** - **Permanent** - **8:45am - 5pm** Do you enjoy working within a fast paced and challenging manufacturing business? - **What’s in it for you?**_ - Basic salary of up to £25,000 per annum - 23 days holiday + bank holidays - 8:45am - 5pm Monday - Friday working hours -...