Second Line Support Engineer
2 weeks ago
As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.
Key job responsibilities
- Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
- Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
- Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
About the team
Veeqo is Amazons Free Shipping and Inventory Management Software, allowing Amazon sellers to manage orders across a range of ecommerce websites and marketplaces and purchases shipping labels with the lowest commercial rates from major shipping carriers.
We are a transparent, collaborative organization that values driven, adaptable team members focused on getting the job done. We all approach every task with passion - no matter the scale. Our friendly, supportive team works hard but prioritizes a healthy work-life balance. We care about your personal life, family, and interests outside of work.
The office has a relaxed and welcoming atmosphere (and is dog-friendly). We also organize monthly social events for the team to help bond and enjoy each other's company in a more casual setting.
- Experience in technical support, or experience in software development
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.
- Bachelor's degree in computer science or equivalent
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
JBRP1_UKTJ
-
Second Line Support Engineer
2 weeks ago
Swansea, United Kingdom Amazon Full timeAs a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilitiesDiagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality...
-
Technical Support Specialist
4 weeks ago
Swansea, City and County of Swansea, United Kingdom Vodafone UK Full time**Job Summary**As a Help Desk Engineer at Vodafone UK, you will be responsible for providing excellent technical support to our customers. Your primary focus will be on resolving technical issues related to Microsoft 365, networks, and security.**Key Responsibilities**First and second-line support and incident resolution using the tools provided.Strong...
-
Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full time €30,000Application Support Engineer Salary : Up to £30k + Benefits Location : Fully Remote CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team! This role is an ideal fit for someone seeking career growth within a well-established,...
-
Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full time €30,000Application Support Engineer Salary : Up to £30k + Benefits Location : Fully Remote CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team! This role is an ideal fit for someone seeking career growth within a well-established,...
-
Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full timeApplication Support EngineerSalary: Up to £30k + BenefitsLocation: Fully RemoteCPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!This role is an ideal fit for someone seeking career growth within a well-established, fast-growing...
-
Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full timeApplication Support EngineerSalary: Up to £30k + BenefitsLocation: Fully RemoteCPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!This role is an ideal fit for someone seeking career growth within a well-established, fast-growing...
-
Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full timeApplication Support EngineerSalary: Up to £30k + BenefitsLocation: Fully RemoteCPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team!This role is an ideal fit for someone seeking career growth within a well-established, fast-growing...
-
SQL Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full time €30,000Application Support Engineer Salary : Up to £30k + Benefits Fully Remote CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team! This role is an ideal fit for someone seeking career growth within a well-established,...
-
SQL Application Support Engineer
3 weeks ago
Swansea, United Kingdom CPS Group (UK) Limited Full time €30,000Application Support Engineer Salary : Up to £30k + Benefits Fully Remote CPS Group is partnering with a leading global software company specialising in security management solutions to find an Application Support Engineer to join their expanding team! This role is an ideal fit for someone seeking career growth within a well-established,...
-
Nuclear Medicine and Dxa Healthcare Support Worker
6 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeThis post is a fixed term / secondment post for 18 months, due to the limited funding available. If you are an internal applicant this post can be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. An exciting opportunity has arisen for a self-starting, and...
-
Nuclear Medicine and Dxa Healthcare Support Worker
5 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeThis post is a fixed term post for 9 months, due to limited funding available. Secondment will be considered If you are an internal applicant this post can be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. An exciting opportunity has arisen for a self-starting, and...
-
Health Care Support Worker
6 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeThis is a fixed term post for 12 months due to maternity cover. If you are a Swansea Bay University Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview The Senior Healthcare Assistant (Level 3) has a greater degree of autonomy...
-
Medical Secretary
5 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeThis is a fixed term post for 12 months, due to secondment cover. If you are a Swansea Bay University Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. The post holder will provide an expert administration service to the...
-
Outpatient Clerk
5 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeTHIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING If you are an internal applicant this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. To have a flexible approach and adaptable in respect of daily work routines. To provide support to...
-
Health Records Clerk
6 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeTHIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING If you are an internal applicant this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. To be flexible and adaptable in respect of daily work routines. To provide support to any area...
-
Medical Secretary
6 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeFixed term / Secondment for 12 months due to funding If you are an SB Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. To provide a comprehensive, high quality medical secretarial and clerical service to the General Surgery...
-
Technical Support Engineer
1 month ago
Swansea, City and County of Swansea, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a Technical Support Engineer to provide on-site installation, maintenance, and repair services for our clients. As a key member of our team, you'll ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer...
-
City Local Cluster Collaborative Lead
5 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeAn exceptional opportunity to lead a Local Cluster Collaborative (LCC) has arisen in CITY (Swansea). The Cluster Lead will provide senior leadership for the LCC, which comprises a wide range of partners including Social Services, the Third Sector, Community Nursing, Allied Health Professionals & Health Sciences, Mental Health Services and primary care...
-
Swansea, City and County of Swansea, United Kingdom Swansea University Full timeResearch Opportunities in Applied Linguistics and BilingualismSwansea University, in collaboration with the ESRC Wales Graduate School for the Social Sciences, invites applications for a PhD studentship in Applied Linguistics and Bilingualism. The project aims to investigate language-related areas of expertise in linguistics, psycho- and sociolinguistics,...
-
Health Records Clerk
5 months ago
Swansea, United Kingdom Swansea Bay University Health Board Full timeThis is a fixed term post for 12 month contract due to funding. If you are a Swansea Bay University Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview. To be flexible and adaptable in respect of daily work routines. To...