Court Usher/Admin Assistant

1 month ago

basingstoke, United Kingdom Brook Street UK Full time

Are you looking for a dynamic role where every day brings new challenges and opportunities to make a difference? Look no further Brook Street Ltd is thrilled to present a fantastic opportunity for a Court Usher (Admin Assistant) at the prestigious Basingstoke Justice Centre.

Why Join Us?

  • Meaningful Work: As a Court Usher, you'll play a vital role in ensuring the smooth functioning of the courts, contributing to the administration of justice.
  • Collaborative Environment: You'll have the chance to work both independently and as part of a supportive team, fostering professional growth and camaraderie.
  • Cutting-Edge Technology: Embrace the future of legal proceedings by working with advanced IT systems, including remote video hearings and courtroom technology.

Position Details:

  • Location: London Road, Basingstoke Justice Centre, RG21 4AB
  • Contract Type: Full-time temporary, current end date 31/03/2025 with possibility of extension.
  • Work Hours: Monday to Friday, 09:00-17:00, allowing for a healthy work-life balance.
  • Pay Rate: £11.44 per hour.

Key Responsibilities:

  • Engage with court users and members of the public in a courteous and professional manner.
  • Demonstrate proficiency in IT, managing remote video hearings, coordinating with prisons, and handling recording equipment.
  • Utilise Cloud Video Platform technology to facilitate remote attendance at court proceedings.
  • Perform general administrative duties during non-court hours, ensuring operational efficiency.
  • Collaborate closely with adjudicators and court sections, fostering effective communication and coordination.

Desired Competencies:

  • Politeness and helpfulness towards all customers, internal and external.
  • Maintain composure and tactfulness when faced with challenging situations.
  • Display awareness of customer needs, delivering efficient and polite service.
  • Communicate important information promptly and clearly, with honesty and tact.
  • Foster a culture of inclusivity and teamwork, valuing diversity and differences.
  • Address unacceptable behaviour constructively, promoting a positive work environment.
  • Approachable, non-judgemental, and respectful in interactions, maintaining confidentiality and fairness.
  • Comfortable with public speaking
  • Previous administrative experience is desirable but not essential

The position is subject to an Enhanced DBS check and 3 year's referencing.
If you are interested in the position, please apply below.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.


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