3D Technical Assistant

1 month ago

winsford, United Kingdom H2ecommerce Full time
About the Role

Do you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also includes communicating directly with customer service to help solve problems remotely and provide advice. Over time, you will often be helping to educate customers at various stages of their 3D printing journey.

While 3D printing experience would be an advantage, training will be provided. We welcome applications from individuals with experience in similar sectors or hobbies (such as building PCs or drones, mechanics, remote control, etc.) who are competent with hand tools, computer literate, and have a basic understanding of electronics.

The role is based onsite at our Winsford Warehouse.


Job Opportunity

Main Duties and Responsibilities:

  • Inspect and test 3D printers to identify issues.
  • Use technical knowledge to diagnose problems related to hardware, software, mechanical components, or user error.
  • Communicate with customer service to explain specific problem-solving solutions clearly and concisely.
  • Perform necessary repairs, replacements, and adjustments to 3D printers.
  • Calibrate and fine-tune printers to achieve optimal performance.
  • Keep accurate records of maintenance tasks and repairs performed.
  • Verify that prints meet quality standards.
  • Offer recommendations for printers, printer upgrades, and modifications based on customers' needs. This advice will be relayed to customer service, who will then contact the customer.
  • Maintain detailed documentation of repairs, including parts used, procedures followed, and time spent.
  • Create user-friendly guides for common troubleshooting steps.
  • Stay up to date with industry trends, new technologies, and advancements in 3D printing.
  • Attend exhibitions, workshops, and training sessions as needed.

Essential Skills

Skills / Experience Required:

  • Computer literate.
  • Competent with tools in a workshop environment.
  • Basic understanding of electronics.
  • Experience in a similar sector (hobbies will be considered).
  • Strong written and verbal communication skills, with a positive attitude.
  • Ability to prioritise workload.
  • Strong problem-solving skills.
  • Excellent interpersonal skills for interacting with customer service.
  • Analytical mindset to identify root causes of printer issues.
  • Ability to explain technical concepts.
  • Capable of finding solutions to complex technical problems.
  • Strong organizational skills.
  • Attention to detail.

Skills / Experience that would be advantageous:

  • Some practical knowledge of 3D printers, filament and associated parts.
  • Proficiency in diagnosing and repairing 3D printers.
  • Familiarity with various printer models, including FDM and SLA printers.
  • Knowledge of CAD software and slicers (e.g., Cura, PrusaSlicer and Orca).
  • A proven background in working with mechanical/electrical items in a repair type environment.

About Company

Founded in 2001, H2eCommerce are specialists in selling printer consumables, printers, stationary and office supplies.

Based in Cheshire across two sites in Winsford and Crewe, the award-winning company is run by a team of industry experts, sourcing the best quality ink and toner cartridges available for our customers. These high-quality printer consumables are either newly released original products or ink and toner cartridges which are compatible with an original product.

We aim to offer the best choice of quality and high-value Own Brand compatibles in the UK, bringing a low cost alternative for our business and domestic customers alike.

Cartridge People is the number one retailer of compatible printer cartridges with over 1,000,000 sold every year. We pride ourselves on our award-winning customer service and top quality Own Brand ink and toner cartridges that have helped businesses and households all over the UK cut down on their printing costs.

123-3D.co.uk are the UK-based specialist 3D printing experts, offering the biggest range of 3D printers, filaments and accessories in the UK at the best prices, guaranteed


Benefits
  • Competitive salary with annual salary reviews
  • 28 days annual leave with an additional day of leave for each full year spent with the company, up to 33 days per year
  • Genuine potential for career progression and training with clear development objectives and support
  • Death in service insurance at 3 x annual salary
  • Pension
  • Generous long service cash rewards from 5 years of service
  • Cycle to work scheme
  • Discounted Gym Memberships
  • Staff discount on products
  • Staff recognition scheme
  • Staff referral scheme with cash rewards
  • GP access and mental health counselling support
  • Yearly flu vaccinations
  • Specsavers vision/ eye care
  • Free parking with easy access to rail and bus routes
  • Fun and exciting social and team building events
  • An intelligent, good humored and modern thinking workforce

JBRP1_UKTJ

  • 3D Technical Assistant

    2 months ago

    Winsford, United Kingdom H2eCommerce Full time

    About the RoleDo you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also includes communicating directly with customer service to help solve problems remotely and provide advice. Over time, you...

  • 3D Technical Assistant

    2 months ago

    Winsford, Cheshire, United Kingdom H2ecommerce Full time

    About the RoleDo you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also includes communicating directly with customer service to help solve problems remotely and provide advice. Over time, you...

  • 3D Technical Assistant

    2 weeks ago

    Winsford, Cheshire, United Kingdom H2eCommerce Full time €26,000

    About the Role For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Do you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also...

  • 3D Technical Assistant

    2 weeks ago

    Winsford, Cheshire, United Kingdom H2eCommerce Full time €26,000

    About the Role For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Do you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also...

  • 3D Technical Assistant

    2 months ago

    Winsford, Cheshire, United Kingdom H2ecommerce Full time

    About the RoleDo you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also includes communicating directly with customer service to help solve problems remotely and provide advice. Over time, you...

  • 3D Technical Assistant

    2 months ago

    Winsford, Cheshire, United Kingdom H2ecommerce Full time

    About the Role Do you like to tinker? Reporting to the 3D Technical Manager, this role involves hands-on problem-solving and maintenance of 3D printers in a workshop environment, including fault-finding and warranty repairs. The role also includes communicating directly with customer service to help solve problems remotely and provide advice. Over time, you...

  • 3D Technical Maintenance Specialist

    4 weeks ago

    Winsford, Cheshire, United Kingdom H2ecommerce Full time

    Job OverviewH2ecommerce seeks a skilled 3D Technical Maintenance Specialist to join our team. In this role, you will be responsible for the hands-on maintenance and repair of 3D printers in a workshop environment.Key ResponsibilitiesMaintain 3D printers in a safe and efficient mannerDiagnose and repair faults in 3D printersCollaborate with customer service...

  • 3D Technical Specialist

    4 weeks ago

    Winsford, Cheshire, United Kingdom H2eCommerce Full time

    We are seeking a highly skilled 3D Technical Specialist to join our team at H2eCommerce. This is an exciting opportunity for a hands-on problem-solver with a passion for 3D printing.About the RoleThis role involves maintaining and repairing 3D printers in a workshop environment, including fault-finding and warranty repairs. You will also be responsible for...

  • Technical Support Engineer for 3D Printing

    2 weeks ago

    Winsford, Cheshire, United Kingdom H2ecommerce Careers Full time

    H2ecommerce Careers is seeking a highly skilled and experienced 3D Printer Specialist to join our team. As a 3D Printer Specialist, you will play a crucial role in ensuring the smooth operation of our 3D printers in a workshop environment.The successful candidate will have excellent technical knowledge and hands-on experience with 3D printing technology, as...

  • Technical Support Specialist for 3D Printers

    4 weeks ago

    Winsford, Cheshire, United Kingdom H2ecommerce Full time

    About the RoleIn this exciting role as a 3D Printer Technician, you will work closely with our customer service team to resolve technical issues related to 3D printers. Your excellent problem-solving skills and attention to detail will ensure that our customers receive the best possible support.

  • 3D Printer Specialist

    2 weeks ago

    Winsford, Cheshire, United Kingdom H2ecommerce Careers Full time

    **Job Opportunity:**We are seeking a highly skilled and experienced Technical Support Engineer for 3D Printing to join our team at H2ecommerce Careers. As a Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our 3D printers in a workshop environment.The successful candidate will have excellent technical knowledge and...

  • 3D Printer Technician

    4 weeks ago

    Winsford, Cheshire, United Kingdom H2ecommerce Full time

    Job OpportunityWe are seeking a skilled and detail-oriented Technical Support Specialist for 3D Printers to join our team at H2eCommerce. As a key member of our technical support team, you will be responsible for providing top-notch service to our customers.

  • Hands-On Maintenance Technician

    2 weeks ago

    Winsford, Cheshire, United Kingdom H2ecommerce Careers Full time

    Are you looking for a challenging and rewarding role that utilizes your technical skills and experience? H2ecommerce Careers is seeking a highly skilled and experienced Hands-On Maintenance Technician to join our team.As a Hands-On Maintenance Technician, you will be responsible for inspecting and testing 3D printers to identify issues, using technical...

  • Assistant Traffic Infrastructure Coordinator

    3 days ago

    Winsford, Cheshire, United Kingdom HB People Full time

    Job Description:HB People is seeking a skilled Traffic Signal Assistant Engineer to join our team in the UK. As a member of our Urban64 team, you will be responsible for designing and developing traffic management systems using software such as MicroStation, AutoCAD, and Civil 3D.About the Role:This is an exciting opportunity to work on a variety of...

  • Traffic Signal Assistant Engineer Position

    4 weeks ago

    Winsford, United Kingdom HB People Full time

    Job Title: Traffic Signal Assistant Engineer PositionThe role of Traffic Signal Assistant Engineer at HB People is integral to supporting the continued expansion and deployment of the Urban64 system. As a key member of our team, you will be responsible for designing traffic signal schemes from inception to completion with strong communication skills. Strong...

  • Assistant Traffic Engineer Opportunity

    4 weeks ago

    Winsford, United Kingdom HB People Full time

    Assistant Traffic Engineer OpportunityHb people seek an assistant traffic engineer to assist in traffic management system development. Key responsibilities include developing traffic signal schemes from inception to completion and coordinating project management activities, schedules, resources, and documentation.Requirements include:Proficiency in...

  • Urban64 Traffic Signal Assistant

    1 day ago

    Winsford, Cheshire, United Kingdom HB People Full time

    Opportunity SummaryJoin H&B People as a Traffic Signal Assistant Engineer in our Winsford/Solihull office. With a competitive salary of £30,000, this role presents an excellent opportunity to work on diverse projects and develop your skills in traffic signal management.Core Duties:Design and develop traffic management systems using advanced software...

  • Urban64 System Development Role

    4 weeks ago

    Winsford, United Kingdom HB People Full time

    Urban64 System Development RoleWe are seeking an experienced Traffic Signal Assistant Engineer to join our team at HB People and contribute to the success of our Urban64 system development project. The successful candidate will have a strong background in traffic signal maintenance, excellent communication skills, and proficiency in MicroStation, AutoCAD,...

  • Assistant Traffic Engineer

    2 months ago

    Winsford, Cheshire, United Kingdom HB People Full time

    500 bonus year 1 / £1000 bonus year 2 ~ While the role is primarily design-focused, we welcome applicants with strong IT skills and a background in the maintenance of permanent traffic signals. We are interested in someone who has qualifications in either the electrical side of things, computer programming or comms/networking. Assist in the development...

  • Traffic Signal Design Engineer

    3 days ago

    Winsford, Cheshire, United Kingdom HB People Full time

    Job Overview:HB People seeks a highly skilled Traffic Signal Assistant Engineer to join our Urban64 team in the UK. The successful candidate will be responsible for designing and developing traffic management systems using software such as MicroStation, AutoCAD, and Civil 3D.About the Role:We are looking for a talented individual with proficiency in...