As an Implementation Administrator, you will be responsible for ensuring the smooth implementation of our Connected Care products by providing administrative support to our customers and Implementations team throughout the customer on-boarding process. Bringing great communication and organisation skills, you will work collaboratively with others in the team to provide the best experience for our customers.

This role is for a fixed term period of 6 months.

What you'll do:

• Support the Implementations team with administrative tasks such as sending booking confirmations and setting up customer training invites
• Ensure a high level of accuracy on order handovers to ensure that they are in a 'ready to book' status
• Set up new customer orders on relevant systems
• Monitor the team email inbox and respond to queries and escalate where needed

What you'll bring:

• Great customer service and communication skills
• Excellent organisation and ability to manage and prioritise your own workload
• Previous administration and customer service experience
• Experience of using CRM systems and scheduling tools would be highly advantageous

What we offer:

• We are officially a great place to work Person Centred Software Great Place to Work UK | The global authority on workplace culture.
• Starting salary of up to £23,500
• Bonus scheme
• Hybrid working opportunities- 3 days a week in our modern Guildford office
• 25 days holiday
• Net zero pension scheme
• Regular company meetings
• Additional perks such as Cycle to Work Scheme, Staff discounts portal and Employee Assistance Programme