Travel Consultant

2 days ago

united kingdom Red Planet Travel Recruitment Limited Full time

Travel Consultant (Customer Experience Executive)

Basic salary £23,400 per annum + benefits + comm OTE £30k+


This long established, Multi-Award Winning Tour Operator has been bringing together the world’s most popular destinations, hotels, and imaginative holiday itineraries. They are now on the lookout for a passionate, talented, outgoing and enthusiastic individual from a travel background to join their UK based remote / homeworking Customer Experience Team.


The role will promptly deal with all customer interactions throughout the customer lifecycle, and to maximise holiday conversion opportunities and to deliver outstanding customer service.


Customer Experience Responsibilities & Tasks:

· To ensure all incoming calls are answered promptly and dealt with to the best of ability.

· Respond to and follow up any sales or customer care incoming enquiries received by email, telephone, webchat, post or any other channel.

· To accurately complete holiday bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.

· Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.

· Assisting clients with all further customer care activities including collecting payments, booking ancillaries with airlines, informing clients of changes to their holiday, processing brochure order requests and general queries from the clients.

· Attend any relevant training/educational visits provided by the company to develop knowledge and skills.

· Ensure clients are sent any relevant holiday documentation upon booking and explaining online check in and Manage my Booking.

· To ensure all email enquiries, web chat, social media interactions, text message and whatsapp enquiries are answered promptly and dealt with to the best of ability.

· Any other duties deemed necessary by either your Supervisor, Manager or Director.


Now Let's Talk About You

· From a Tour Operator / Travel Agency / Online Travel background

· Customer centric personality with a passion for travel is a must

· Professional and courteous in all interactions verbal or non-verbal

· Great telephone manner

· Excellent multi-tasking and organisational skills

· Good communication skills - both written and verbal, Good PC skills


What on Offer?

· Basic salary is £23,400 per annum plus sales commission OTE £30,000+

· 100% Remote role

· On the job professional training and team building events

· Educational visits overseas and travel opportunities

· Private pension

· Private health cover

· Work one month from anywhere in the world

· Long service awards scheme

· Annual leave buy and sale scheme

· Personal days

· Professional learning sponsorship and professional subscriptions

· Life cover

· Enhanced payment for maternity and paternity leave

· Nursery vouchers


Interview & Job Offer:

If your one and only Microsoft Teams (video) interview is successful with the Tour Operator, you will be offered their exciting travel role to commence your 2 weeks training programme on full salary. The training is held from 9am-5.30pm, Monday-Friday, which will take place at our client’s HQ in Kent.


For candidates living in different parts of the UK, our client will provide COMPLIMENTARY hotel accommodation near their HQ, staying at the Premier Inn, during your 2 weeks Monday to Friday training programme.


Tour Operator Opening Hours:

The business opening hours are 9am-8pm Monday to Sunday, you will be working a 5 days per week, 1 of those days includes a weekend day. The shift is generally 9am-5.30pm occasionally 10am-6.30pm and 11am-7.30pm.


Sound Like You? If so, we’d love to hear from you


Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.


Due to the high number of applications, we will only get back to suitable candidates. If you have not heard back from us within 72 hours of applying, unfortunately your application on this occasion was not successful.

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