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Vehicle Technician
2 months ago
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty and pride in our team and customers.
Objectives
Accurately and skillfully undertake the MOT testing of motor vehicles
Work with other departments in the retailer to facilitate the servicing and repair of vehicles
Ensure all work is completed safely and complies with retailer and industry guidelines
Fulfill all tasks to the customer's complete satisfaction
Help retailer achieve industry-leading standards of process efficiency
Measures
Departmental complaints log
Repeat service visits / fixed right first time' log
Productivity / efficiency vs target
VQM / retailer audit against standards and guidelines
Key Tasks
Objective: Accurately and skillfully undertake the repair and servicing of motor vehicles
Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a work order is not clear or seems incorrect
Evaluate the condition of the vehicle
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded and all warranty material is kept and returned to the Warranty Clerk
Perform repair work as directed, within timescales and in accordance with established and documented procedures, as well as conducting routine service work on all makes of vehicle
Objective: Work with other departments in the retailer to facilitate the servicing and repair of vehicles
Determine which parts and tools will be required for a given repair or service and ensure their availability
Inform the Service Advisor and the Parts department if a part needs to be ordered
Ensure the security of all inventories and analyse the quality of parts
Objective: Ensure all work is completed safely and complies with retailer, manufacturer and industry guidelines
Ensure vehicles comply with industry safety standards when returned to customer and any faults have been reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and procedures are adhered to, focusing on customer needs and building upon the professional reputation of the retail facility
Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance with company policy
Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon the professional reputation of the retailer
Objective: Fulfill all tasks to the customer's complete satisfaction
Interact directly with customers when requested, to explain vehicle problems and the corrective action taken
Safeguard and protect the customer's vehicle and its contents while being repaired or serviced, ensuring adequate protection is used in every vehicle during service and repair
Receive customers courteously.
Objective: Help retailer achieve industry-leading standards of process efficiency
Minimise wastage of all materials, oils and fluids
Undertake all other tasks and responsibilities as requested by the Workshop Controller and the Service Manager
Supervise and train apprentice technicians as required
Drive and road-test vehicles in a safe and professional manner with due regard to speed limits, road law, other road users and pedestrians
What can we offer you?
Fantastic team environment
Competitive rates of pay
Career development and progression opportunities in house
Extensive knowledge within and throughout the group on all makes and models of vehicles
Family run business where you will be a valued employee
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