ASHP Field Manager

1 month ago

london orpington, United Kingdom Sert Group Limited Full time

The Role

As the Field Manager, you will oversee a network of installers, ensuring the safe, timely, and on-budget delivery of gas boiler and heat pump installation projects, while maintaining high standards of customer service. This role requires experience in managing both direct labour and subcontracted teams, including onboarding processes. You will be responsible for the operations of all on-site installations, coordinating with support teams, gas engineers, and heat pump installers. Your focus will be to motivate and engage your team to meet operational targets, uphold standards, and drive business strategy while striving to improve contract performance continuously. Regular travel within London and Kent.

Key Responsibilities

  • Ensure a seamless project handover from the internal retrofit team.
  • Ensure compliance with health and safety regulations, building codes, and license requirements.
  • Use data and management information to identify performance trends, address underperformance, and engage in regular coaching and feedback with the team.
  • Oversee the daily coordination of the installation teams, including site assessments, material measurements, and orders.
  • Manage the installation process from start to finish, offering technical support when needed.
  • Monitor and manage the performance and quality of subcontractors and operatives.
  • Provide weekly reports to the Head of Operations and Head of Retrofit, including site audit and progress reports.
  • Implement strict quality control procedures to evaluate contractor performance and workmanship.
  • Conduct regular audits to ensure adherence to industry standards, safety regulations, and program requirements, maintaining high-quality standards on all projects.
  • Build and maintain a network of reliable contractors, ensuring a steady workforce for ongoing and future projects.

Experience Required

  • Proven experience in Operations Management
  • Experience managing subcontractors and direct labour teams
  • Strong technical knowledge of heating systems
  • Proficiency with Google platforms and Microsoft tools (Excel, etc.)
  • Commercial awareness with a focus on financial and contract management
  • Strong leadership and management abilities
  • Ability to build and maintain strong relationships with contractors and suppliers
  • Experience in the Eco industry (preferred but not essential)

Package

£50,000

16%Yearly bonus

Company van and fuel card

22 days holiday plus bank holidays


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