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Senior Visitor Experience Officer

2 months ago

cardiff, United Kingdom NATIONAL TRUST Full time
Job Description

We're looking for someone who is committed to bringing places to life in ways that engage a whole range of different audiences. You’ll collaborate with colleagues and work with volunteers to ensure that every aspect of the visitor experience is shaped by Dyffryn's story and delivers an exceptional experience to everyone, every time.  

Crynodeb

Mae'r swydd hon yn addas ar gyfer rhywun sydd wrth ei fodd yn dod â lleoedd yn fyw mewn ffyrdd sy'n denu ystod eang o wahanol gynulleidfaoedd. Byddwch yn cydweithio gyda chydweithwyr ac yn gweithio gyda gwirfoddolwyr i sicrhau bod pob agwedd ar brofiad yr ymwelwyr wedi’i lywio gan hanes y Dyffryn ac yn cyflwyno profiad rhagorol i bawb, bob amser. 

What it's like to work here

On the outskirts of Cardiff, Dyffryn Gardens offer 55 acres of horticultural variety, including grand historical views, a magical arboretum and working kitchen gardens.

We’re a friendly team whose focus is on ensuring we deliver an exceptional visit for all our visitors. We focus on building strong foundations for our offers and on developing them each year to help deliver great experiences for our visitors. We’re ambitious too, with ongoing work to restore the gardens and an openness to exploring new ways of engaging our audiences with this special place.  

Sut brofiad yw gweithio yma?

Ar gyrion Caerdydd, mae gerddi'r Dyffryn yn cynnig 55 acer o amrywiaeth garddwriaethol, yn cynnwys golygfeydd hanesyddol godidog, coedardd hudol a gerddi cegin gweithredol.

Rydym yn dîm cyfeillgar sy'n canolbwyntio ar sicrhau ein bod yn darparu ymweliad gwerth chweil i'n hymwelwyr i gyd. Rydym yn canolbwyntio ar feithrin sylfeini cadarn ar gyfer ein cynnig ac yn datblygu o flwyddyn i flwyddyn er mwyn helpu i gynnig profiadau gwych i’n hymwelwyr. Rydym yn uchelgeisiol hefyd, ac mae gwaith yn mynd rhagddo i adfer y gerddi ac rydym yn agored i archwilio ffyrdd newydd o ymgysylltu â'n cynulleidfaoedd gyda’r lle arbennig hwn.

What you'll be doing

You’ll work with the Experience and Visitor Programming Manager to ensure that every aspect of the visitor experience is high-quality and shaped by Dyffryn's story. This will involve working collaboratively across departments to deliver improvements across different areas of the property and playing a key part in implementing our interpretation plans – how we share Dyffryn's story and our work with visitors.  

You'll manage volunteer teams, ensuring that they have a great volunteering experience and that they are well equipped to help visitors have a great day. You’ll support the smooth running of the visitor operation as a duty manager and daily visitor experience lead, ensuring that everything is working as it should and helping teams out where needed, especially on busy days. There is an expectation to work a minimum of one weekend day a month, with additional days during busy seasons, such as school holidays, and there will be occasional evening working.  

We’d love to chat with you before you apply – please contact Caroline Dadd, the Experience and Visitor Programming Manager for an informal chat about the role – caroline.dadd@nationaltrust.org.uk. 

Interviews will take place on Wednesday 9 October. 

Beth fyddwch chi’n ei wneud?

Byddwch yn gweithio gyda'r Rheolwr Profiad a Rhaglenni Ymwelwyr i sicrhau bod pob agwedd ar brofiad yr ymwelwyr yn cynnig profiad o safon, wedi’i lywio gan hanes y Dyffryn. Bydd hyn yn cynnwys cydweithio ar draws yr adrannau i gyflwyno gwelliannau ar draws gwahanol feysydd o'r eiddo a chwarae rhan allweddol wrth weithredu ein cynlluniau dehongli – sut ydym yn rhannu hanes y Dyffryn a’n gwaith gydag ymwelwyr.  

Byddwch yn rheoli timau gwirfoddoli, gan sicrhau bod ganddynt brofiad gwirfoddoli gwych a'u bod yn barod i helpu ymwelwyr gael diwrnod gwych. Byddwch yn cynorthwyo'r gweithrediad ymwelwyr i fod yn un didrafferth fel rheolwr dyletswydd ac arweinydd profiad ymwelwyr bob dydd, gan sicrhau bod popeth yn gweithio fel y dylai a chynorthwyo timau lle bo'r angen, yn enwedig ar ddyddiau prysur. Mae disgwyl i chi weithio isafswm o un penwythnos y mis, a dyddiau ychwanegol yn ystod tymhorau prysur, megis gwyliau ysgol, a bydd gwaith achlysurol gyda'r nos.  

Byddem hefyd wrth ein bodd yn cael sgwrs gyda chi cyn ichi wneud cais – cysylltwch â Caroline Dadd, y Rheolwr Profiad a Rhaglenni Ymwelwyr, am sgwrs anffurfiol ynghylch y rôl – caroline.dadd@nationaltrust.org.uk. 

Cynhelir cyfweliadau ddydd Mercher 9 Hydref 

Who we're looking for

This job is all about providing a service. To be fantastic in this role, you’ll need

  • Understanding of how to interpret significant collections and stories to varied audiences.
  • Experience of producing interpretation or marketing material, with an eye for quality and the importance of visual design and an understanding of how these apply within the arts, culture, heritage, natural environment or visitor attraction sectors.
  • Excellent organisational skills, and the ability to time manage projects successfully
  • Understanding of an audience-led approach and the ability to evaluate and use feedback to further develop an offer or experience.
  • Strong written and verbal communication skills.
  • Experience of working with and supervising staff/volunteers 
  • To be able to work collaboratively across departments and with external partners, with strong influencing and negotiating skills
  • Empathy with the aims of the National Trust.

Am bwy ydym yn chwilio?

Mae'r swydd yn ymwneud yn llwyr â chynnig gwasanaeth. I fod yn llwyddiannus yn y swydd hon, bydd angen i chi feddu ar y canlynol;

  • Dealltwriaeth o sut i ddehongli casgliadau sylweddol a straeon i gynulleidfaoedd amrywiol.
  • Profiad o gynhyrchu deunyddiau marchnata neu ddehongli, gyda llygad craff am ansawdd a phwysigrwydd dylunio gweledol a dealltwriaeth o sut mae'r rhain cyn cymhwyso o fewn y sectorau celf, diwylliant, treftadaeth, amgylchedd naturiol neu ddenu ymwelwyr.
  • Sgiliau trefnu rhagorol a’r gallu i reoli amser yn llwyddiannus wrth ymgymryd â phrosiectau
  • Dealltwriaeth o ddull o weithio sy'n cael ei arwain gan gynulleidfa a'r gallu i werthuso a defnyddio adborth i ddatblygu cynnig neu ddigwyddiad ymhellach.
  • Sgiliau cyfathrebu ysgrifenedig a llafar cryf
  • Profiad o weithio gyda gwirfoddolwyr/staff, a’u goruchwylio 
  • Gallu gweithio ar y cyd ar draws adrannau a gyda phartneriaid allanol, a gyda sgiliau trafod a dylanwadu cryf
  • Empathi at nodau'r Ymddiriedolaeth Genedlaethol.

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Click here to find out more about the benefits we offer to support you

Y pecyn

Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd.

  • Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenol
  • Mynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)
  • Cynllun gofal plant di-dreth 
  • Cynllun benthyciad blaendal rhent
  • Benthyciad tocyn tymor
  • Gostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinema 
  • Lwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol.
  • Oriau gweithio hyblyg lle bynnag y bo'n bosibl
  • Rhaglen cynorthwyo cyflogai
  • Parcio am ddim yn y rhan fwyaf o leoliadau
  • Cyngor ariannol annibynnol.