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Infrastructure Operations Analyst

2 months ago

leeds west yorkshire, United Kingdom Fruition IT Full time

Role : Infrastructure Operations Analyst

Location : Leeds City Centre

4 days on / 4 days off

Shifts : 12 Hours: Both day + night shifts

Salary : Up to £32,500

We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client are a fantastic organisation who work with reputable clients around the world. My client put a real emphasis on developing their employees and there will be the opportunity to move into other areas of the business or relocate to other countries in the future. A brilliant role that will really enhance your CV and set you up for future career progression.

This role operates on a 4 on & 4 off shift pattern; this comprises of:

  • Two 12 hour days 7am-7pm
  • Two 12 hour nights 7pm-7am

This rota will include Bank Holidays as the team covers 24x7 365 days a year.

Main responsibilities of the role

  • Monitoring of internal systems & processing alerts
  • Raising & managing incidents via ITSM systems
  • BAU tasks
  • Manage major incidents and ensure changes are dealt with appropriately
  • Provide a high standard of professional customer service at all times
  • Ensure incident OLA and SLA's are met
  • Work collaboratively with other teams in the business such as the infrastructure team

What you will bring to the role

  • The capability to work autonomously
  • Excellent and effective communication skills
  • An excellent telephone manner and strong customer service skills
  • Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
  • Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up

If this role would be of interest, then please apply to this advert and I will be in contact to give you more detail.

Fruition are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.