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Broker Operations Co-ordinator

2 months ago

united kingdom The Ardonagh Group Full time

This is a 6 month fixed term contract initially with the possiblity of extension or even being made permanent.

Purpose of the Role

This exciting home-based opportunity has arisen to join our Central Services Operations team to deliver some key strategic integration projects taking place during 2024. You will play a key part in supporting the delivery of the Insurer Operations strategy and execution of change and operational efficiency, through effective planning, activities, communications, and relationship management.


What you will do

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on the following and more.


  • Ensure our Broker Operating Structure shared with Insurers periodically remains current as we acquire, integrate and evolve, capturing key information to support creation and alignment of Insurer agency records, systems, statements and performance MI.
  • Collaborate with stakeholders to support the delivery of integration projects. This will include preparing a migration schedule for Insurers, ensuring this remains current and supports preparing content for Insurer communications.
  • Detect and report any areas of risk and support improved performance, consistently seeking opportunity to improve operational process.
  • Reach out to Insurers to ensure creation of new or identify existing agency records and drive activation of digital products, where required.
  • Support alignment and simplification of Insurer agency records, systems, commissions, performance MI, through regular engagement with agreed Insurers and ensure alignment by retaining details and publishing agency lists on intranet.
  • Support commission management by gathering evidence of Insurer commissions by product across the estate, share with the Head of Insurer Operations and Product Governance and highlight opportunities for harmonisation to support income management, good customer outcomes, fair value, regulatory obligations, automated account reconciliation and operational efficiency.
  • Support delivery of the partner systems framework by seeking & sharing details of policies traded via Insurer extranet along with user/administrator access.
  • Define and implement reports and KPI’s to successfully manage and track alignment and simplification of agency operations, change management, commissions, and extranet, escalating concerns, risk, and mitigating actions.

Who we are looking for

We are looking for someone who has:


  • Insurance market knowledge and understanding. Ideally this will be from a Broker environment.
  • Experience in an FCA regulated environment in an operational role.
  • Excellent communication, relationship management, organisational and planning skills.
  • Can use their initiative, is proactive, resourceful, excellent attention to detail and can embrace change positively whilst working under pressure.
  • MS Excel skills to at least intermediate level.



In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:


  • Holiday entitlement of 26 days plus bank holidays
  • Opportunity to progress your career across the entire Ardonagh family
  • Pensions scheme for when you feel it’s time to retire
  • 24-hour support for physical and mental wellbeing
  • 1 day’s paid volunteering day to give back to our communities
  • The Spotlight Awards, where we shine a light on the brightest talent across our group


We offer genuine potential for both personal and professional development, come and be part of our story and help us shape our future. So, what are you waiting for? Apply today and one of our team will be in touch.


Ardonagh Group is an equal opportunities employer, and we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.


If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.


Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.


Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.


The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality


So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.