Enforcement Administrator

Administrator
Stone (Staffordshire)
Fulltime; Monday – Friday
£23,950
I LOVE recruiting for this client – they are one of the most fantastic values-driven employers.
With this client, you'll be working as part of a multiple award winning, well-established family led company, that just genuinely offers and fosters a supportive and forward-thinking work culture
Role Overview
As the Administrator you will be pivotal in the daily operations of the wider team, as well as providing essential support to the Team Manager and Head of the department. This role involves allocating workloads, maintaining compliance, and offering high-level administrative support to ensure efficiency and accuracy in all processes.
Day to day duties will include:

• Providing administrative support, completing all daily administrative tasks and assisting in the completion of weekly and monthly planning.
• Supporting with caseload management and the allocation and review of caseloads for field-based employees, ensuring efficient distribution and monitoring of performance.
• Oversee and monitor external employees' performance, including the review of certificates.
• Liaise with external employees, clients, and other departments to provide updates, resolve queries, and maintain a smooth workflow.
• Assist with operational planning, and work closely with the wider team to create and execute weekly operational plans.
• Carry out vehicle tracking, by managing and monitoring vehicle locations to support operations.
• Help with spreadsheet creation and updates; ensure accurate record-keeping.
• Manage incoming calls and emails from clients, updating case files accordingly.
• Collaborate with the CFO and Accounts team to process external workforce's banking requirements.
• Contribution in the recruitment process of hiring new external employees.

Requirements
To be considered for the Administrator position, you will have proven experience in a busy and multi-faceted administrative role.
In addition to this, whilst applying for the Administrator position, please consider whether you offer the below:

• Familiarity with Microsoft Office systems.
• Demonstrated ability to work both independently and as part of a team.
• Excellent communication is required, with both strong written and verbal communication skills with high attention to detail.
• Be naturally personable with the ability to build rapport with colleagues and clients, establishing trust and credibility.
• Strong organisational skills with the ability to manage multiple tasks, adapt to changing priorities, and meet deadlines.
• Ability to remain flexible and self-motivated in a dynamic and reactively demanding environment.
• Experience in the debt collection/recovery industry would be highly desirable.
• This company is very people-focused and collaborative, and you will be someone who is enthusiastic, dedicated and a team-player.

Additional information

• Holiday package of 25 days + bank
• Excellent training, development and progression opportunities, with support with relevant qualifications/further studies.
• Annual salary reviews
• Company pension
• Christmas shut down
• Social events throughout the year
• Private car park
• Company sick pay scheme
• Workplace Mental Health support/initiative
• A gorgeous culture with a supportive senior leadership team

This is a truly brilliant opportunity for an experienced administration professional to join an established, fast-growing business, offering fantastic career potential. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role.
Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.

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