LiveWest | Contracts Support Manager | camborne

3 days ago

camborne, United Kingdom LiveWest Full time
About The Role
Do you have excellent people skills with the ability to build strong internal and external relationships? LiveWest are looking for an experienced Contracts Support Manager to join our team.
You will play a pivotal role within our specialist team, ensuring that our contractors deliver work that is compliant, high-quality, and aligned with contractual agreements. You will support the Contracts Manager in monitoring contractor performance and maintaining effective collaboration with internal teams and stakeholders.
Key Responsibilities
  • To ensure that all contractors are awarded works in line with their contractual agreements achieving value for money on all orders placed for specialist works completed by contractors.
  • Ensurework is issued in-line with contract terms and conditions and all specifications are broken down to allow for accurate pricing on all orders, including a valid PO.
  • Validate that all contracted works are delivered in-line with the contract, monitor KPI performance through system data and contribute in regular review meetings with contractors.
  • Where required, meet onsite to agree specification with contractors, monitor work in progress and carry out post inspections on completed works. Ensure evidence is provided of pre and post works wherever possible and administer against each job within a property folder.
  • Assist with specifications to ensure they are fit for purpose for the work requested, working in close relationship with the Repairs team, Regional Building Surveyors and Customer Services.
  • Monitor individual contractors performance in regular review meetings sharing the performance of customer satisfaction, complaints handling and the performance against our KPIs.
  • Support the Service Improvement team, dealing directly with the customer and liaising with the contractor to ensure all issues are resolved in a timely manner, follow up with contractor on any lessons learnt to minimise repeated failures.
Why join LiveWest?
At LiveWest, you will be part of a team that values innovation, collaboration, and a customer-first approach. We are committed to your personal and professional development and offer a supportive work environment where your contributions truly make a difference.
This role is being offered on a full time, permanent basis and will be based in our Tolvaddon office. A hybrid working style is an option.
About The Candidate
To be considered for the role of Contracts Support Manager (IMS),you will have the essential skills and knowledge for a Level 1 role (please see our candidate information pack) and the following role specific experience and skills:
  • Trade or Building knowledge. (D)
  • SSSTS or SSMTS (D), or willingness to work towards.
  • CDMor H&S legislation qualifications.
  • Knowledge of social housing repairs service and engagement of approved contractors. (D)
  • Ability to manage Contractors providing a repairs service to domestic properties.
  • IT Literate with experience of repair management systems and MS Office. (D)
  • Good commercial awareness and negotiating skills with a full understanding of financial reports and Excel. (D)
  • Evidence of managing performance standards that enable successful achievement of the business plans and objectives.
  • Good people skills with the ability to promote LiveWest to a range of individuals facilitating strong internal and external relationships.
  • Delivery of customer led services and commitment to continuous improvement.
  • A flexible approach to working hours.
About The Company
Our Reward and Benefits:
  • Defined Contribution pension scheme employer contribution of 6% - 9%.
  • Discretionary Bonus scheme.
  • Death in Service benefit (3 x salary).
  • 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
  • Family Friendly policies.
  • Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
  • Employee Assistance Programme.
  • Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development including coaching and professional qualification support.
  • Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, pleasevisit our website.

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