Operations Analyst
7 days ago
Operations Analyst
Chester, UK
12-month contract (Temp to Perm opportunity)
£31,000 per annum PAYE + 5% performance bonus
About the Company:
Are you a dedicated Operations Analyst with a passion for making a difference in the banking industry? Our client, an industry-leading organisation in the banking sector, is seeking a talented individual to join their team in Chester as an Operations Analyst on a fixed-term contract for 12 months. This is an exciting opportunity to contribute to a team that has a positive presence in the location and works with priority clients globally, including senior executives.
About the Role:
This role involves providing technical support in a leading Derivatives support function for one or more Derivatives product areas. You will be part of an established team with a strong presence in Chester for over 10 years, working with global partners including senior personnel from locations such as Hong Kong, Singapore, London, and New York.
Key Responsibilities:
- Client Service: Deliver excellent client service to priority clients, managing cash flows and providing comprehensive support.
- Issue Resolution: Investigate and resolve pre and post cash settlement discrepancies, perform cash reconciliations, and clear cash breaks.
- Risk Management: Liaise with Trade Support teams in London, Hong Kong, Singapore, and New York to resolve and highlight risk and break issues.
- System Improvement: Contribute to system infrastructure and control environment improvements through project and ad-hoc testing.
- Analysis & Reporting: Conduct root cause analysis, communicate updates and critical issues to senior management, and strive to enhance client service and efficiency.
Skills & Qualifications:
- Communication: Excellent communication and negotiation skills.
- Relationship Building: Ability to build relationships across all levels of seniority with internal and external clients.
- Analytical Skills: Strong numeracy and analytical skills, including data reconciliation and interpretation. Proficiency in Excel and Outlook.
- Organizational Skills: Excellent organizational skills with the ability to prioritize and multitask in a high-energy environment.
- Problem Solving: Keen problem solver with a thirst for process improvement and excellent attention to detail and accuracy.
- Experience: Experience in Derivatives and Customer Service is desirable.
Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
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