Solution Support Specialist

2 weeks ago


andover, United Kingdom Le Creuset UK Ltd Full time
Please be advised that this is a fixed term contract until 31/12/2025. The working hours are 35 hrs/5 days, Monday to Friday.
Main Duties
To deliver Finance focussed second/third line support for AX and D365 ERP solutions, assisting on project changes, and liaising with the Group and Regional IT and business teams.
Key Responsibilities
  • Provide second/third line support to key users, identifying and investigating problems, issues or small changes and following an escalation process.
  • Communicate and trouble-shoot incidents.
  • Ensure support calls are logged and the resolution is documented on the support side.
  • Take ownership of user problems.
  • Provide support for out of hours process as part of an on call support rota.
  • Facilitate testing and acceptance of new solutions.
  • Conduct analysis between ERP installation and new business requirements.

JBRP1_UKTJ



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