Divisional Director

1 week ago

london city of london, United Kingdom ICTS (UK) Ltd Full time

Divisional Director - Electronic & Corporate Security
Location: United Kingdom (National Coverage)
Reports to: Executive Director, Corporate Security

Salary: Competitive

We are seeking a results-driven and client-focused Divisional Director to lead and manage ICTS's Corporate Security contracts with oversight of our Electronic Security/Monitoring services across the UK. This is a national role with a primary focus on operational excellence, customer satisfaction, and financial performance within our client accounts.

Key Responsibilities

Operational and Contract Management

  • Oversee all aspects of the UK corporate security contracts, ensuring consistent and high-quality service delivery.
  • Manage Service Level Agreements (SLAs) and Master Service Agreements to meet or exceed client expectations.
  • Collaborate closely with regional management teams to implement best practices in quality assurance, training, and administration.

Client and Stakeholder Engagement

  • Act as a strategic partner for both client and internal ICTS stakeholders, providing guidance and support to the client's security and loss prevention departments.
  • Foster strong, proactive relationships with clients, demonstrating ICTS values and aligning with client leadership principles to deliver excellence in service.
  • Act as an advisor to the client on new technologies and approaches, driving continuous improvements and innovative solutions.

Financial and Performance Accountability

  • Direct financial oversight of the operational sector, including budget management, payroll, invoicing, and end-of-month financial reporting.
  • Develop and implement performance targets aligned with key performance indicators (KPIs) and business objectives, driving a results-focused culture within the team.
  • Provide the Executive Director with comprehensive performance reporting, highlighting achievements, challenges, and growth opportunities.

People Development and Team Leadership

  • Champion professional development, succession planning, and team engagement across all contract levels.
  • Work closely with the ICTS Recruitment Centre to ensure staffing aligns with contract requirements.
  • Maintain a positive and inclusive work environment, upholding the ICTS commitment to equality, diversity, and respect.

Business Development and Strategic Growth

  • Support the Business Development team with bid and tender preparations, crafting compelling business cases to expand and diversify the service portfolio.
  • Engage with internal and external stakeholders to strengthen ICTS's market presence and actively participate in ICTS newsletters, award submissions, and promotional initiatives.

Key Competencies

  • Client-Centric Leadership: A commercially savvy leader with a high level of customer service focus and hands-on approach, able to balance swift action with safety protocols and due diligence.
  • Operational Expertise: Proven success in contract management, service delivery, and transformation, with a deep understanding of operational and financial performance metrics.
  • Strategic Vision: Ability to identify growth opportunities and implement process improvements, integrating new technologies and innovations into service delivery.
  • People Leadership: Commitment to team development, succession planning, and fostering a supportive, inclusive work environment.

Qualifications and Experience

  • Significant experience managing security service contracts with a strong focus on client engagement, service transformation, and operational delivery.
  • Demonstrable track record of managing large-scale, high-stakes contracts with financial accountability.
  • Knowledge of ISO standards, quality management, and health and safety regulations.

About ICTS

Founded in 1987, ICTS is a leader in integrated security and customer services for complex and challenging environments. Our dedication to fairness, respect, and diversity is core to our mission, and we seek employees who share these values.

If you are a dynamic, hands-on leader who thrives in a fast-paced client environment and can drive results within a collaborative, inclusive culture, we invite you to apply for this exciting opportunity.


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