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Business Process Specialist
2 months ago
Job Summary –
Business Process - Lead Specialist is responsible for evaluating and improving business processes, specifically related to the Software Development Lifecycle / Solution Delivery Lifecycle, and tools to identify and understand inefficiencies, and for partnering with stakeholders (e.g., Process Owners, Solution Architects, Engineers, Project Managers, etc.) to create solutions to maximize efficiency.
Years of experience needed –
- 5+ years of hands-on strategy experience in leading process improvement efforts which require execution across large-scale organizations
- 5+ years of experience developing/leading initiatives related to process documentation and improvement and delivering operational process improvements
- Experience of developing standard functional processes on a common platform, including design and development of process maps and activity documents.
- 5+ years in a management or specialist role interacting with technical and client teams.
- Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization.
- Strong knowledge of Process and Service Level Management and experience in delivering improvements to these processes.
- Experience in leading global cross functional teams and managing relationships with business customers
- Lean or Six Sigma Certification ( Preferred )
Technical Skills:
- Partner with Process Owners, Global Shared Service teams, IT Business Units to assess existing IT processes and workflows.
- Optimizes productivity by designing, implementing, and testing new processes and workflows.
- Provides thorough instructions for successful implementation of process changes.
- Tracks metrics to discover areas for improvement and monitor upgrades.
- Communicates findings and proposals to management and key stakeholders.
- Provide regular reports on service performance and achievements.
- Partner with Process Management team to monitor, and improve Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
Process Skills:
- Must be a detail oriented, analytical, and an independent thinker
- Must be comfortable interacting with technical teams and have the ability to distill complex technical issues into understandable issues for senior executives.
- Must be comfortable interacting with and presenting to C – suite executives
- Excellent interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors
- Strong Customer service skills.
- Expertise in formal process documentation methods and technologies (Visio, BPMN, authoring Standard Operating Procedures)
About Mphasis
Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.
