Aftersales Manager

3 weeks ago

county tyrone, United Kingdom Hunter Savage Full time

Aftersales Manager

We are hiring on behalf of our client, a leading global manufacturer, for an Aftersales Manager . This exciting role involves overseeing all aspects of global customer care and support, with a special focus on continuous improvement and expanding success within the Americas. Based in Dungannon, Northern Ireland, and reporting directly to the Head of Customer Care & Aftercare, the successful candidate will be a strategic thinker with a passion for leadership and customer service.

Top 3 Things to Know About This Job:

  • Competitive Salary & Benefits
  • Global leadership role with travel opportunities
  • Leading innovation within a well-established, respected manufacturer

The Role:

  • Lead and manage the global Customer Care & Aftercare team, including Service Engineers and Coordinators.
  • Collaborate with senior leadership to develop and implement strategic customer care initiatives.
  • Drive continuous improvement projects that enhance the customer experience and operational efficiency.
  • Champion health, safety, and environmental policies while fostering a "safety-first" culture.
  • Regularly engage with internal teams to relay customer feedback and improve product offerings.
  • Oversee the use of Salesforce CRM for managing customer interactions and warranty tracking.

The Person:

  • A higher education degree in a technical discipline with at least 5 years of customer care experience.
  • Strong technical knowledge in mechanical, electrical, and hydraulic systems.
  • Proven leadership experience with a hands-on approach, willing to "roll up sleeves" when needed.
  • Excellent communication and interpersonal skills, with a strong customer service ethos.
  • Experience with Salesforce CRM and Microsoft Office applications.
  • Willingness to travel internationally as required.
  • Resilient and adaptable in a fast-paced, dynamic environment.

The Reward:

  • Competitive salary and benefits package.
  • International travel opportunities and exposure to leading-edge technologies.
  • Opportunity to lead a global team and drive significant operational improvements.
  • A dynamic and supportive company culture committed to innovation, sustainability, and personal development.

Next Steps: For further information and to apply for this Aftersales Manager role, please get in touch with Emma Zacharopoulou, Senior Recruitment Consultant at Hunter Savage. Visit our website for a full list of opportunities in specialist recruitment consultancy.

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