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Cloud Support Engineer

2 months ago

oxfordshire, United Kingdom GlobalTech Recruitment Full time

Cloud Support Engineer - 2nd Line

Perm

Oxfordshire, hybrid, flexible

Competitive salary and bens, including 4 day weeks every other week



Leading original equipment manufacturer / engineering firm working on world leading, cutting edge hardware is seeking in-house Cloud Support Specialist (Azure) to help develop, maintain, improve existing IT landscape.


Responsibilities


  • Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other internal systems
  • Setting up new, and managing PAM (privilege access management) / IAM (identity access management) and user accounts more generally
  • Installing updates and patches, managing software systems and being proactive
  • Configuring laptop builds and making recommendations for improvements
  • Diagnosing and fixing network problems
  • Managing data backups across our estate
  • Working with the global IT team to optimise support processes
  • Developing training materials for internal users
  • Creating and maintaining systems documentation across the estate



Essential Skills


  • Great at supporting Microsoft Windows 11
  • Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration
  • Laptop automation & configuration
  • Proven work experience as an IT Support Engineer
  • Good attention to detail and adherence to standard processes and procedures
  • Ability to think critically and diagnose software and hardware issues


Nice to haves:


  • Experience with Intune MDM
  • Experience with Microsoft Azure
  • Experience with scripting languages such PowerShell
  • MacOS management
  • Experience with managing Meraki infrastructure
  • An interest in cyber security
  • Ability to use network diagnosis tools found in Windows/MacOS/Linux
  • CompTIA or Microsoft certifications
  • Familiarity with working in an ITIL environment



If this sounds like you, please don't hesitate to share your CV and up to date contact details with a view to a detailed discussion about the opportunity.


We look forward to receiving your application.