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Customer Service Representative

2 months ago

StocktononTees, Stockton-on-Tees, United Kingdom EE Full time
Customer Service Advisor

Location: Darlington

Job Type: Full-time, Permanent

Salary: £23,504 - £24,064 per annum, plus uncapped commission

Hourly Rate: £12.05 - £12.34 per hour

We're looking for a skilled and customer-focused individual to join our Broadband Technical Team in Darlington. As a Customer Service Advisor, you'll be responsible for providing exceptional support to our customers over the phone, resolving technical issues and queries related to broadband services.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, resolving technical issues and queries related to broadband services
  • Work collaboratively with the team to achieve customer satisfaction and resolve complex technical issues
  • Develop and maintain a deep understanding of EE's products and services to provide accurate and informed support to customers
  • Identify and escalate complex technical issues to senior team members or technical specialists as required
  • Contribute to the development of knowledge base articles and other training materials to support the team's ongoing learning and development

What We Offer:

  • A competitive salary and benefits package, including a starting salary of £23,504 and the opportunity to earn uncapped commission
  • A comprehensive training program to develop your skills and knowledge in customer service and technical support
  • The opportunity to work with a dynamic and supportive team, with a focus on customer satisfaction and continuous improvement
  • A range of employee benefits, including season ticket travel loan, volunteering days, and optional private healthcare and dental

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to resolve complex technical issues
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction and continuous improvement
  • Basic knowledge of broadband technology and services, with a willingness to learn and develop your skills

What's Next:

If you're a motivated and customer-focused individual with a passion for technical support, we'd love to hear from you. Please submit your application, including your CV and a cover letter outlining your experience and qualifications for the role.