Community Care Services Manager
3 weeks ago
VSA is a well-established and respected social care charity, dedicated to supporting individuals and communities in Aberdeen for over 150 years.
Salary and BenefitsThe successful candidate will receive a competitive salary of £41,900 per annum, along with a range of benefits including a company pension scheme, employee assistance programme, generous annual leave, and access to our employee discount scheme.
Job DescriptionThis is an exciting opportunity to join our team as a Service Manager at VSA@Home in Aberdeen. The role involves providing a professional, caring, and effective service to our service users, ensuring they receive the best possible care and support.
Main Responsibilities:
- Developing and implementing systems to communicate, record, and report on service user information, ensuring accurate records and timely reports are produced.
- Overseeing communication systems and processes to enhance staff performance and address service user needs, taking appropriate action to resolve issues arising from communication processes.
- Developing and maintaining systems to promote service user rights and responsibilities, ensuring non-discriminatory practice and recognition of personal beliefs and preferences.
- Ensuring practices are in place to encourage service users to participate in social activities, develop social networks, and access services and facilities, in line with their needs and preferences.
- Developing and maintaining healthy and safe practices in the workplace through effective implementation and monitoring of risk assessment procedures, complying with health, safety, and security regulations.
- Monitoring the development, implementation, and review of personal plans with service users, ensuring their needs and preferences are met.
- Ensuring services are designed, delivered, and reviewed to promote the best possible outcomes for individual service users.
- Providing support and guidance to service users and staff during significant life changes or losses.
- Identifying staffing requirements to meet operational objectives and budgetary needs, establishing procedures to maintain appropriate staffing levels.
- Overseeing and participating in the selection and recruitment of staff, identifying job and person requirements, in accordance with specified standards and procedures.
- Developing teams and individuals to enhance performance, identifying development needs and implementing plans to meet these needs.
- Assessing and conveying staff performance to individuals and teams, addressing shortcomings where necessary, in accordance with VSA's appraisal and supervision procedures.
- Maintaining an effective working environment, resolving interpersonal conflicts, and implementing disciplinary and grievance procedures as needed.
- Managing financial resources within the Service, controlling expenditure against budgets, and making recommendations for future expenditure.
- Developing and maintaining good working relationships with regulatory bodies, ensuring compliance with regulatory requirements and codes of practice.
- Continuously developing knowledge and practice through participation in training and development activities.
- Performing other duties as required, within the capabilities of the post holder.
Qualifications and Experience:
- Registration with the Scottish Social Services Council (SSSC)
- SVQ in Social Services and Healthcare SCQF Level 9 or BA (Hons) in Health and Social Care or Equivalent
- SVQ in Care Services Leadership and Management SCQF Level 10 or Equivalent
Essential Skills and Qualities:
- Evidence of good communication skills, both verbal and written
- IT skills, including email management
- Able to write comprehensive reports
- Good interpersonal skills
- Ability to manage and motivate staff
- Knowledge of legislative requirements for Community Care Services or Care Homes
- Knowledge of National Care Standards, Quality Themes, and Care Inspectorate inspection procedures
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