Digital Support Specialist

4 days ago


London, Greater London, United Kingdom RevM Limited Full time

We are excited to offer a fantastic opportunity for a skilled Junior Technical Support Specialist.

This role involves working closely with our team, gaining hands-on experience in technical support and customer service. You will be at the heart of our client success, leveraging your expertise to troubleshoot issues and implement solutions.

Key Responsibilities:
  • Communicate effectively with customers via various channels to resolve complex technical problems.
  • Apply technical acumen to proactively identify opportunities to improve client satisfaction using HubSpot.
  • Provide expert technical support, troubleshooting, and solutions for client HubSpot portals.
  • Assist in delivering high-quality HubSpot implementations and ongoing optimisation.
  • Learn to use advanced HubSpot tools for marketing automation, CRM management, and reporting.
  • Support report generation and data analysis.
  • Perform administrative tasks to ensure project smooth running.
  • Participate in meetings to observe client management and project communication.
Requirements:
  • Proven experience with technical support and customer service.
  • Strong understanding of technical troubleshooting and issue resolution.
  • Experience in a technical support role or as an advanced user of HubSpot.
  • Data structures and models knowledge.
  • Ability to manage multiple projects in a fast-paced environment.
What We Offer:
  • Competitive salary: £25,000 - £35,000 per annum.
  • Pension scheme.
  • 20 days annual leave + bank holidays (closed between Christmas and New Year).
  • Mentorship and training from experienced specialists.
  • Ongoing training and on-the-job learning.
  • Hybrid and remote working flexibility.


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