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Customer Service Representative
2 months ago
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Customer Service Manager at Entain, you will play a vital role in driving customer satisfaction and loyalty in our betting shops.
Reporting to the Shop Manager, you will be part of a dynamic team that serves customers and builds strong relationships to encourage repeat business. Your primary focus will be on delivering outstanding customer service, ensuring a positive and engaging experience for every customer who walks through our doors.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Urging safer gambling practices and promoting responsible gaming habits.
- Process customer transactions, including cash handling and operating betting terminals.
- Help customers navigate our products and services, providing demonstrations and support as needed.
- Handle customer complaints and concerns with empathy and problem-solving skills.
- Work towards defined targets and goals, contributing to the success of the shop team.
- Maintain high shop standards, ensuring a clean and welcoming environment for customers.
- Open or close the shop as needed, taking on additional responsibilities as a key holder.
Working Patterns:
Our shops operate from Monday to Sunday, 9am-9.30pm, with varying shifts and rosters to ensure adequate coverage. As a key holder, you will be responsible for opening and closing the shop, working a mix of long opening shifts, long closing shifts, and shorter evening shifts.
At Entain, we prioritize work-life balance, providing a rota at least four weeks in advance to help you plan your schedule.
Requirements:
- Must be 18 years or older to work in our betting shops.
- Passion for delivering great customer service and building strong relationships.
- Excellent communication and problem-solving skills.
- Self-motivated and proactive, with a willingness to work independently or as part of a team.
- Ability to deal with challenging situations in a calm and professional manner.
Benefits:
- Competitive salary and optional overtime.
- Pension Scheme and annual ShareSave.
- Discounts with hundreds of retailers through Entain Deals.
- Healthcare and wellbeing support.
- Development opportunities and recognition for outstanding performance.
At Entain, we value diversity, equity, and inclusion, creating a workplace where everyone feels valued and respected. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
