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Business Support Coordinator

2 months ago

Keighley, Bradford, United Kingdom KONE Full time

Business Support Administrator

We are seeking a highly organized and detail-oriented Business Support Administrator to join our Service team in Keighley.

This role is responsible for providing administrative support to our Lifts, Escalators and Doors business, ensuring seamless operations and excellent customer service.

Key Responsibilities:

  • Manage and maintain accurate records in SAP, ensuring timely communication with engineers and customers.
  • Process insurance claims and create jobs for immediate defects, ensuring prompt resolution.
  • Coordinate and manage documents, including requisitions and customer reports.
  • Verify Not-On-Contract (NOC) cases and ensure correct customer charges.
  • Support internal teams with administrative tasks, including booking doors orders and managing customer portals.
  • Perform ad hoc administrative duties as required.

Requirements:

  • Previous customer service, office, or administrative experience is essential.
  • Proficiency in Word, Excel, and Outlook.
  • Excellent communication and interpersonal skills.
  • Attention to detail and ability to manage multiple tasks.
  • Experience with SAP and Salesforce is desirable, with training provided.

About KONE:

KONE is a leading provider of elevator and escalator solutions, committed to delivering exceptional customer service and support.