Retail Operations Coordinator

3 weeks ago


London, Greater London, United Kingdom ripple Full time
About ripple+

Ripple is a consumer wellness brand that offers unique, eco-friendly solutions for those looking to quit smoking and vaping.

Our mission is to provide a healthier alternative to traditional nicotine products, and we're seeking a detail-oriented and proactive individual to join our team as a Purchasing/Operations Administrator.

Key Responsibilities:
  • Delivery and Order Management: Track and analyse delivery times and accuracy to ensure timely delivery of orders, and communicate with courier companies to resolve any issues that may arise.
  • Inventory Management: Upload retail orders into the system, ensuring accuracy and completeness of information, and regularly update and share stock reports to ensure effective inventory management.
  • Customer Service: Address customer complaints promptly and professionally, providing solutions and ensuring customer satisfaction, and monitor orders in the Shopify platform to verify the correctness of the information and address any discrepancies.
  • Logistics and Shipping: Track shipments from international locations, ensuring timely and accurate delivery of samples and other items, and monitor freight shipments to ensure deliveries are on time.
Requirements:
  • Attention to Detail: High attention to detail and strong organisational skills are essential for this role, as you will be responsible for managing multiple tasks and ensuring accuracy in your work.
  • Communication Skills: Excellent verbal and written communication skills are required, as you will be working with customers, couriers, and other team members to resolve issues and complete tasks.
  • Technical Skills: Proficiency in using inventory management software, warehouse management systems, and platforms such as Shopify is necessary, as well as familiarity with courier companies and their operations.
  • Problem-Solving Skills: Strong problem-solving skills and the ability to think critically in fast-paced situations are essential, as you will be handling complex issues and finding solutions.
What We Offer:
  • Supportive Working Environment: A supportive working environment with plenty of training and career development opportunities.
  • Competitive Salary: A competitive salary and benefits package, including 25 days' holiday per year, excluding Bank Holidays.
  • Mental and Physical Wellbeing: £40 per month towards your mental and physical wellbeing, and a monthly fitness package.


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